Works Control Administrator

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Job description

The Southampton office is an extremely busy and exciting office, it is the main point of contact for the teams across the country out on site delivering schemes of work digging holes and laying new Virgin Media cable. We work on planned and reactive works in this office, we liaise with the local councils and the client to ensure the works are delivered in a safe and timely manner.

MAIN KEY RESPONSIBILITIES

Perform to set client KPIs/SLAs
Undertake training for own development
Manage personal and group emails
Build and maintain relationships with internal and external stakeholders
Provide excellent customer service to internal and external customers both verbally and in writing
Generate reports on a daily basis on existing works and manage the reports with our field teams
Jeopardy manage task completion dates to meet SLAs and KPIs by seeking resolution to problems and proactive escalation
Interact with multiple client systems to update clients and raise issues
Validate information received ensuring it is fit for purpose and meets stakeholder requirements
Comply with all company policies
Ask questions to build personal knowledge
General office duties as required

PERSON SPECIFICATION

Excellent administrative skills and computer literate
Uses own initiative to proactively resolve issues
Client and internal customer focused
Team player with a 'can do' attitude
Self-motivated and takes ownership
Works well under pressure
Good interpersonal skills
Good communicator

JOB KNOWLEDGE / SKILLS REQUIRED

Administration Experience
Salesforce Experience (Desirable)

If you are interested in this role, please contact Vanessa at or apply now