Payroll Support Administrative Assistant

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Job description

3 Month FTC, Payroll Administrator

Your new company
You will be working for a globally renowned FMCG company based in Hatfield.

Your new role
I am seeking 3 x Payroll Help Desk Advisor's on a three month FTC initially, to support the additional workload for a brilliant company who are undergoing a transformation project.The Help Desk Payroll Advisor will provide support to the Helpdesk Team Leader, Payroll Team and all the associated customers. This role is pivotal to supporting the customer services experience, with the customer across all Payroll interactions.It will be varied, fast paced and requires someone is proactive, eager to learn & succeed.

Key Responsibilities

* Handling front line enquiry calls, emails chat from the customer and responding to them within the agreed SLAs.
* Making sure the customer is supported
* Integrating with the Payroll team to resolve enquiries
* Supporting the payroll team where applicable
* Creating a world class customer service experience \"We can do better\"

What you'll need to succeed
To Succeed you will need to be:

* Proactive in your approach to improving and providing effective and efficient support of all Payroll HR queries
* Customer services skills are essential in a fast paced environment
* Basic HR and Payroll knowledge
* A high level of confidentiality
* Strong attention to detail under pressure & working with high volumes
* Customer-centric approach & focus on a positive experience for candidates & employees alike
* Excellent written skills, the ability to draft\/make amendments to contracts & communicate internally & externally

What you'll get in return
In return you will be earning \u00A323000 on an annual salary. You will have the benefit of working on a hybrid work model (2\/3 days a week in the office\/home). You will be provided with a laptop. Additionally, there are some AMAZING benefits on offer that I would be happy to discuss further with you!

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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