Solutions Architect

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Job description

Fantastic opportunity for an experienced Solutions Architect to join a fantastic retail focused organisation

We're currently working with a widely recognised retail organisation located in the Hertfordshire area and, due to an increase of the number of projects and clients they're working with, they're looking to onboard an experienced Solution Architect to bolster their existing team.

As a Solutions Architect you will be the bridge between business and technology, and will be the primary point of contact managing technical relationships with external clients and stakeholders. You will provide personalised, proactive support and guidance, and will have the ability to articulate technical solutions and how they can solve client problems to all audiences, including non-technical. You will be reporting directly into the Head of Architecture and will act as one of the senior members in the Architecture team.

Accountabilities

* Technical support help on level 2 (or above) - direct support. Ensure the prompt and proper resolution of any technical challenges on the clients end.
* Help to integrate new features or products into client systems.
* Educate client on how to use product or answer difficult questions around integration design.
* Pre-Sales Support - Demonstrating the technical elements to prospective partners
* Co Own the Partner solution design to ensure that the partner achieves the best implementation
* Help partners resolve day-to-day challenges by delivering innovative and scalable solutions.
* Advocate new product features and assist clients in the adoption of new products via upgrades and migrations to help them build long-term success.
* Provide documentation and technical guidance to ensure the technical success of clients' integrations.
* Improve product offerings by providing client feedback on features to product managers and engineers. Work with client on any inputs they have for technical roadmap.
* Perform implementation reviews, and analyse and optimise client's product mix to ensure their success.

Skills, Experience & Qualifications

* Technical Background (Engineering or Computer Science preferable)
* Demonstrable creative problem-solving approach and strong analytical skills, combined with a strong sense of ownership and proactive can-do attitude.
* Data analysis and good data-driven decision-making skills.
* Ability to work well in a cross-functional team environment.
* Excellent communication skills.
* Experience in technologies: Public Cloud\/AWS, REST web services, API development, systems integration.
* BA\/BS degree in a technical field or equivalent practical experience.
* Track record and experience as a Solutions Architect within SaaS environment.
* Excellent project management skills and attention to detail, with a track record of handling multiple customers and streams of work.
* Hands-on experience in retail technologies and systems.
* Hands on experience within a retail setting.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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