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Field Service Engineer

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Confidential 35000.00 British Pound . GBP Per annum

2021-12-03 08:58:34

Job location Hertford, Hertfordshire, United Kingdom

Job type: fulltime

Job industry: Engineering

Job description

The purpose of the Field Service Engineer is to ensure that all service and repairs are completed on time and where possible on the first call to achieve customer satisfaction and to meet contractual agreements.

The Field Service Engineer will be expected to;

* Provide quality support to our customers through courteous and knowledgeable communication

* Ensure all jobs are attended to and repairs completed within the contracted service level agreements

* Attend follow up calls in a timely manner to complete repairs where additional parts have been ordered

* Attend and complete scheduled planned maintenance service as instructed by the business

* Attend and complete all scheduled Portable Appliance Test (PA Test) calls on time and within allocated timeframe

* Maintain and control the highest standard of service and repair made to machinery

* Ensure that all Health and Safety rules and procedures are adhered to at all times

* Provide accurate and detailed reports upon every site visit to maintain integrity of asset data across our customer sites and within SSL

* Ordering parts via SSL to complete breakdown calls

* Booking in/out parts to ensure van stock re-ordering levels are adhered to and parts correctly replenished

* Help develop more efficient systems of work and/or to use any resultant change

* Regularly view vehicle conditions and ensure it is kept tidy internally and externally to promote the quality brand

Qualifications/Previous Experience Essential:

* Electro/mechanical experience

* Electrical and mechanical fault-finding experience

* Full driving licence

* Experience in using electrical, electronic and mechanical tooling

* Experience in the safe use of standard hand tools i.e. spanners, screwdrivers etc.

* Experience in the safe use of electrical tooling i.e. powered drills, angle grinders etc.

* Experience in the safe use of lifting equipment i.e. trolley jacks, lifting slangs etc.

* Experience in the safe use of hot work equipment i.e. blow torches, heat guns etc.

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