Assistant Store Manager

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Job description

It matters to us that Team O2 is as diverse as the communities we serve.

We welcome and encourage people from all backgrounds to apply.

Whoever you are, O2 has a place for you.

Come join us.

About the role

Your role is to help create a high performing, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do and make sure they are having great conversations with our customers to understand their needs using Leap, so they sell the right product and service to them. Making every day better for our customers through personal experiences that count.

You will also manage individual's performance and develop the team to achieve and improve on business targets, store standards and compliance.

Reporting to the Store Leader and having people management responsibility for the team members within the Store, you will be expected to lead the store along with the store leader on a daily basis.

Travel is part of the role through Store Visits and wider team meetings and depending on the Store location and trading patterns, weekend and evening working will be expected.

Main responsibilities:

Empowering your team to have great conversations with our customers, helping them to buy more easily
Monitoring daily store activity/targets by the delivery of daily briefings and key business information to the team
Leading the performance of the team alongside the store leader and delivering monthly 1-2-1s
Utilising O2 Campus and Leap sales framework
Delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours. To help to grow talent and succession within the store.
Being passionate about O2s products, services and propositions and understanding what we offer as a business. Becoming a guide in all things O2.
Using in-store systems to take ownership of compliance to deliver O2 policies and procedures.
Maximising productivity in the Store and delivering store rotas in an effective and timely manner
Ensuring store is adhering to key compliance requirements in relation to store standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts
Deputising for the Store Leader when required
Working with your team to take ownership of the store appearance, taking pride in where you work

What do we look for:

Someone who has worked in a fast-paced environment previously, not necessarily Retail, who is motivated to work to targets and deadlines
Someone who has the previous Budget and Profit and Loss responsibility
Someone who takes the lead encourages and develops teams to be high performing and brings their team on a journey
Strong coaching skills
The ability to work frameworks to provide support, training and development
A great communicator
Someone who can be agile, who can change and adapt to suit business needs
Commercial acumen
Someone who understands the importance of delivering great customer experiences, the awareness of a customer-centric culture. Putting the customer first in everything that we do
Ability to work to processes
Someone who has an interest in technology and mobiles

What do we offer:

Competitive salary
Bonus
24 Holidays days
Fantastic induction programme
Learning and development support
Flexible benefits to suit you

Additional Information

Store Location: St Albans

Hours: 37.5hrs (Full flexibility required)

We'll be sending you emails about the status of your application. To make sure you receive these, please to your Safe Senders list.

We're looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.

Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus.

We also believe a great work-life balance is important, so we're open to considering flexible working arrangements. Like to know more, feel free to raise it.

Join us and we'll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places.

If you have any questions around the role then please email who will be happy to help.

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