Patient Coordinator

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Job description

*Key Requirements of the Post*

To assist in providing an efficient, friendly and professional service to our patients and following all in house processes to maintain our service levels

*Key Tasks*

* To prepare all medical records for each new patient.

* To prepare daily medical records for each clinic and theatre list ensuring front cover sheets are completed with the correct information relevant to each patient's specification.

* To collate patient registration forms on arrival and record all demographics, next of kin and characteristics into our systems, salesforce and compucare
* To print all clinic lists daily and distribute to each clinical team and ensure they are updated throughout the day with additional patients, cancellations and DNA
* To create, check and have authoritative signature on each PSD for each clinic list in advance of the day of clinic
* To welcome and receive all patients and record their daily patient data into both compucare and salesforce.
* To manage all patients on going appointments, recording appointment outcomes in both salesforce and compucare
* To ensure all patients who require their medical records to be reviewed by a specialist are managed in line with process
* To arrange medical record transfer and tracking to other sites
* To actively manage site inbox with all medical record requests and arranging for archived patients to have their records retrieved in advance of their appointments
* To ensure all patient appointment outcomes are forwarded to GP's and opticians at each stage of their appointment and sent daily via outgoing mail
* To obtain patient feedback at the final stage of patient appointment and record in salesforce and actively promote NHS choices
* Arrange appropriate interpreter for non-English speaking patients
* Ensure clinic lists are updated with outcome of each patient appointment and scanned to informatics prior to finishing duty
* Signing and receiving deliveries as required and registering of visitors
* To maintain the medical records filing system ensuring medical records are archived and returned to head office.
* To effectively manage day plan duties and ensure they are completed efficiently and correctly
* Liaising with the transport team ensuring each
* Being able to work effectively in a team and manage own work tasks
* To maintain accurate and up to date notes of patient communication
* To be trustworthy with the management of confidential information
* Maintaining standards of presentation and cleanliness for reception and patient waiting areas
* Management of patient filing cabinets, both active and discharge files ensuring effective organisation
* To ensure patient confidentiality at all times in accordance with the Data Protection Act
* To be responsible for opening and closing where required
* Organise daily post where required

*Experience*

*Must Haves: *

* Excellent customer service skills and have the ability to deliver patient information in a positive manner and be pro -active with patient queries

* Pro activeness and ability to work on own initiative

* Multi- tasking and accuracy with data entry

* Flexibility to cover shifts at short notice

* Be an influential role model for exemplary customer service

* Planning and organisational skills

* Excellent IT skills including experienced with Microsoft package

* Excellent time keeping

* Good standard of written communication

* Ability to manage own workload.

* Prepared to travel at short notice if required

* Excellent grooming standards

* Weekend working

* Excellent communication skills both written and verbal.

*Nice To Haves: *

* Both Private and NHS healthcare sector experience

* Experience of patient administration systems, PAS and Medisoft

* Previous experience in staff training

* Full, clean driving license

Job Types: Full-time, Contract, Permanent

Salary: £21,555.00 per year

Additional pay:
* Performance bonus
* Yearly bonus
Benefits:
* Company events
* Company pension
* Employee discount
* Referral programme
Schedule:
* 8 hour shift

Experience:
* Medical Receptionist: 1 year (preferred)
* Customer service: 1 year (required)
* Administrative: 1 year (required)

Work remotely:
* No

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