Process Assistant

---

Job description

This will be a temporary assignment for the next 6months
Great opportunity for someone wanting experience in a transactional department
About Our Client

The client has established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiency's and enhance service levels across government and public sector.

Job Description

Key Responsibilities

Ensure day to day service delivery and achievement of all Order to Cash SLA and KPIs by monitoring workloads and escalating issues that could affect delivery targets to the Management Team.
Understand the boundaries of service delivery to the client. Where issues arise that are within the clients remit, take ownership and seek to overcome them.
Displays a 'can do' attitude to managing own workload to be able to assist other team members to achieve the team objectives.
Promote positivity, openness and commitment to achieving service delivery across O2C. Understand agreed PSOP service level agreements (SLA) and strive to meet them by achieving daily targets
To receive and route incoming and outgoing internal and external mail.
To maintain records and filing systems, retrieving information as required.
To collate and issue documentation as required.
To take messages, deal with enquiries via email and phone and resolve or escalate as necessary.
To assist in the production of weekly and monthly project control information.

To assist in the production of standard management information and month end reports as required.

The Successful Applicant

Essential Skills

Core Oracle
Good Microsoft Word and Excel skills (basic formulas and manipulation essential, Macro writing desirable)
Knowledge and understanding of the processes, systems and operations of the department in which the role is located.
Ability to prioritise own workload and meet deadlines with support where required.
Ability to communicate clearly and concisely with people at all levels both internally and externally.
Articulate and able to develop good working relationships with colleagues and clients.
Takes pride in delivering a high quality, high accuracy tasks under strict deadlines
Desirable Skills
Experience of working within a finance administration environment.
Knowledge and understanding of the organisation and its departments.
What's on Offer

Offer to the candidate

Temporary assignment - up to 6 months
Fantastic experience within a busy transactional department
Positive working environment
Contact
Chloe Rose
Quote job ref
JN-112650
Phone number