Customer Care Coordinator

---

Job description

Customer Care Coordinator

Bury St Edmunds

£28,000

My clients are looking for a dynamic person to fill a vacant position within our busy Customer Service Department, based at their Bury St Edmunds office and to be part of a great team delivering a professional service to our customers throughout their two year warranty period and beyond.

Main Duties

You will be allocated responsibility of ensuring that our customers receive a first class level of service on a set number of our new home developments.
This will entail dealing with any concerns they may have upon moving in and 14 day call back stage and throughout the contractual warranty period.
You will need to address customer complaints and concerns with empathy and professionalism. You will need to be clear in your communication on what actions we will be taking to resolve any issues that arise and provide appropriate follow up to ensure customers are aware of works taking place.
You will need to arrange for some issues to be inspected and then to place orders with various sub-contract tradesmen to correct issues as part of your day to day role. You will be responsible to ensure these appointments are kept and are closed off our system once completed.
You will need to be able to handle a large portfolio of customers and be able to prioritise if there is an urgent issue arising within the home.
You will need to liaise with our internal departments, site management, technical, commercial and sales teams to gain information to provide great customer service.
We ask our customers for their views on the quality of our service after moving in and this feedback will help us to measure your success.
The role will involve telephone contact, email and letter writing as part of your day to day tasks.

Due to the volume of applications we recieve we can not respond to everybody. If you have not heard back from us within 7 Days of your application please do assume you have been unsuccesful at this stage