Membership Recruitment Manager

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Job description

*Membership Recruitment Manager *

*Hours: Full-Time*
*Location: Carnforth*
*Salary: £25,280.00 - £28,045.00 Per Annum*
*Benefits: Pension, Annual Leave, Life Assurance*
*Duration: Until 15th January 2023*

This is a fantastic opportunity to join the passionate and successful team at one of this charity's flagship nature reserves, located in North Lancashire.

As Membership Recruitment Manager you will be integral to the visitor operation, leading, inspiring and supporting a team of staff and volunteers to meet and greet visitors, enthusing them about the reserve and wildlife, and inspiring visitors to support the valuable work of the charity through membership.

You will work closely with members of the visitor operations team to maximise opportunities to gain visitor support through membership, whilst ensuring the charity achieve targets and other key performance indicators.

*Key responsibilities include: *

· Using recognised leadership and performance management tools, build and develop (recruit, select, induct, train and performance manage) a team of membership recruiters (volunteers and staff) to achieve targets in volume and key performance indicators so that income and return on investment (RoI) is maximised.

· Recruit new members on the reserve and at off-site events to achieve personal targets. The purpose of this is to generate income but also to lead from the front, demonstrating first-hand what can be achieved in both membership recruitment numbers and associated key performance indicators. As a result, the wider reserve team should recruit more members, generating income for the charity and delivering a high level of return on investment for the organisation.

· Promote and support excellence in customer service so that non-members choose to join and existing members continue their supporter journey with the charity.

· Working with the Visitor Experience team, to plan, organise and deliver events on site that will enthuse and inspire the general public about the charity's work, ultimately leading to the recruitment of new members and other forms of support.

· Using qualitative and quantitative data (including, but not limited to footfall, conversion rates, audience types, reception to the charity's offer etc) report and review performance regularly.

*Essential criteria: *

· Excellent level of numeracy and English to GCSE level or equivalent.

· Excellent people skills, enabling you to inspire members of the public, as well as managing and motivating a team of staff and volunteers.

· Experience of leadership and performance management

· You will be used to working to targets and have some experience of sales and/or fundraising, including knowledge of business principles such as return on investment

· You will understand how to deliver a high standard of customer service

· Excellent written and verbal communication skills

· You will be computer literate and be familiar with Microsoft Office programmes

· You will work well under pressure and manage your time and priorities effectively

*Additional Information: *

The visitor centre including the Welcome (run by the Membership Recruitment Manager) is open from 9.30am to 5pm, and is open 7 days a week, therefore this role will require regular weekend working.

The reserve closes on Christmas Day but is open throughout the rest of the year including bank holidays.

*Closing date: 23:59, 05 December 2021*

The charity is an equal opportunities employer.

*To Apply and for more information*

Click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down).

No agencies please.

indlp

Reference ID: 159126

Contract length: 12 months

Job Types: Full-time, Contract

Salary: £25,280.00-£28,045.00 per year

Schedule:
* Monday to Friday

Work remotely:
* Yes