2nd Line Support Analyst

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Job description

Description:

PURPOSE OF THE JOB:

This role will be a mixture of field and office based help desk work for our IT customers. You will also assist in supporting and evolving the internal IT platform. As part of the role you will also be expected to make recommendations on solutions for customers and take an active role in configuration and deployment of kit. You may also be asked to get involved in wider converged solutions for the company. The majority of the role will involve providing technical support at differing levels to our customer base either on the phone or via a site visit. Providing excellent customer service is something that differentiates us from other organisations and this must be something that you enjoy.

CANDIDATE:

The role will be as a member of our technical IT team, the candidate must be able to work on their own initiative as well as part of a team. They will need excellent communication and interpersonal skills to liaise with internal and external customers. The role could be filled by a candidate or someone with good technical skills willing to learn new technologies, with previous work within of implementation, support and migration in a environment gained over at least two years.

DUTIES & RESPONSIBILITIES:

• Supporting Microsoft Windows Server 2008 R2 to 2019 Active Directory and Group Policy creation

• Supporting Microsoft Exchange Server 2003, 2007, 2010, 2013, 2016, 2019

• Supporting O365 (Administration)

• Support Sharepoint

• Assisting the technical team with LAN / WAN hardware and router configurations

• An understanding of network switching architectures and configurations.

• An understanding of network protocols, DNS, DHCP, TCP/IP

• Help the team to provide technical support to our user base, both remotely or on-site as required

• Attending sites to assist in the implementation and installation of new systems, PC's and other IT supplies including software Providing telephone support for our client's products, both hardware and software

Job Title: 2nd Line Support Analyst

Location: Manchester, UK

Rate/Salary: .00 GBP Yearly

Job Type: Permanent

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. . Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.