Customer Care Executive

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Job description

Customer Care Executive - MAT CoverIs customer service at the heart of everything you do? If so we are looking for a dedicated Customer care executive to work within our Customer Care team here at Countrywide.This is an opportunity to work for the UK's largest Property Services Group. Countrywide Specialise in Estate agency, Financial Services, Conveyancing, Surveying and much more! This role is focused on supporting our Landlords and Tenants ensuring the customer journey is second to none.You will work within a team environment handling your own case load of customer concerns/complaints. You will respond to calls and written communications in a variety of formats including letters, emails and on line feedback. You will be responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.The perfect match for this role:Excellent communication skills - both written and verballyGood at building and maintaining relationships with customers and stakeholders across the businessEffective time management and managing expectationsPrevious experience in either Lettings/Residential sales or in a complaint handling roles is essentialSelf-motivated - able to work independently whilst maintaining a team player attitudeWhat you get in return for a career with Countrywide:This role offers flexibility on working hours. It is a full time position (38.757.5 hours) with the ability to start anywhere between 8.30am - 10.00am23 days annual leave increasing with long servicePension schemeFull training provided with excellent career progression opportunities throughout the business including ARLA qualificationsOutstanding discounts across retail, entertainment, travel and health