Customer Service Officer - Premier Banking

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Job description

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.Join us as a Premier Banking Customer Service Officer in ManchesterJoining one of our telephony teams, we'll look to you to deliver excellent service to our Premier Banking customers, keeping their needs and financial goals in mind at all times. An exciting opportunity to join a growing business, to support our Premier Banking Customers.You'll take real ownership of every enquiry, delivering a memorable & personal conversation.We're looking for a detail-orientated individual to complete processes and procedures, while providing the customer with a seamless experienceYou'll match your desire for customer service with the motivation to develop and succeed with us, and in return we'll offer you opportunities to progress, in a fast paced and engaging environmentWhat you'll doIn this role, you'll be applying your customer service expertise when dealing with and referring Premier customers. Whether it's carrying out day-to-day banking transactions, educating our customers on our digital channels or liaising with our wider Premier business, you'll be there to help. You'll provide an end to end service to our customers, supporting them every step of the way and proactively looking at opportunities to meet their financial needs.You'll also be:Taking full ownership of your calls, solving customers' queries and providing an outstanding memorable serviceBuilding strong relationships with customers, following up on interactions with themContinue to develop and build your knowledge, as you'll be taking calls which range in complexityImproving processes and procedures to maximise customer satisfaction and efficiencyDelivering good customer outcomes, reviewing their needs and supporting with your recommendation.The skills you'll needIdeally, you'll have experience working in customer service, but it isn't essential. It's more important that you have strong communication and listening skills, and the empathy to provide the very best solutions.We're also looking for you to demonstrate:The commitment to go the extra mile for our customers, providing a truly personal serviceThe ability to thrive in a fast-paced environment and achieve quality results while maintaining high levels of detailAn enthusiasm for developing new skills and taking on new responsibilitiesStrong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customersGood numerical and organisational skillsWhat else you need to knowWe're here for our customers when they need us, so you'll need to be able to work flexibly.You'll work a 7 hour day on a rotational 5 day shift pattern which includes working 1 in every 4 weekends (Saturday or Sunday). Working hours are between 7am and 9pm. You may also need to work some Bank Holidays.Once competent in role you'll have the opportunity to work up to 80% of your hours from home and get the option to customize your shift patterns.We can discuss your hours and ways of working with you in more detail during your interview.You'll enjoy a comprehensive structured training Programme, on-going coaching and support to enhance your development and career progression opportunities. When you're ready, we'll help take your career to the next level.How we'll reward youSalary:£19,125 per year (pro rata for hours worked)You'll join on a competitive salary of £19,125 (which is £10.51 per hour) depending on experience, and you'll also join our retirement saving plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.Visit our reward and benefits page for more information on the benefit packages we offer.If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you're eligible under the Disability Confident Scheme please contact us and we'll do everything we can to help.