Resource Planner

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Job description

Resource Planner - Solutions DesignMarlow or Manchester*Would you like to be part of an internally customer-facing team allocating resources on different projects?Do you enjoy using your interpersonal skills to collaborate with a variety of cross-functional teams?Join our Solutions Design TeamThe Solutions Design department is made of two technical teams, each focusing on different areas of IT design. The Architecture team focuses on large complex architecture within big projects, whilst the Infrastructure team focuses on providing SME expertise within a project and dealing with foundational infrastructure work.Success. The Softcat Way.Softcat is a major UK success story in technology solutions. We're a £1 billion+ pa turnover business with offices nationwide and a sterling industry reputation. We help customers to use technology to succeed, by putting our employees first. Our success is down to our people - and the platform we give them to prove their potential.Are you looking to make a difference by joining a team that innovates through technology?As part of the Solution Design department, you'll be supporting members of Solutions Design to proactively allocate and organise incoming projects to the best resource, seeing that the workload is balanced across the available team members to ensure customer deadlines and expectations are met.This role sits close to an entry-level position, though we are after someone with some experience, as detailed below.You'll also have the opportunity to learn the technical concepts and skills used by the Solutions Design team.Additionally, you'll be responsible for:Managing the Solutions Design mailbox to respond to internal queries and project requestsAdvising internal customers on the correct resource for a project; either internal resource or third-partyAligning and logging projects to allow Solutions Design resource to keep track of their opportunitiesUnderstanding and maintaining a log of Solutions Design skills to accurately align internal resourceEnsuring Solutions Design team members have the appropriate skills to meet internal/external customer expectationsInterpreting team data to create and present monthly and quarterly reportsWhat we need from youExperience in similar administrative/coordination roles is preferable, on a resource desk or as a resource plannerStrong planning, organisation, and administration skills; with the ability to multi-task and work well under pressureExcellent communication skills and ability to build rapport, with a focus on customer serviceA desire to learn and understand IT as well as the ins-and-outs of Solutions DesignPassion for working with people and the ability to quickly build and sustain strong internal relationshipsA pro-active approach and ability to work in a fast-paced environmentNoteManchester will only be possible for candidates who possess direct relevant experience for the role. Candidates who don't, and who will require upskilling/training, will need to be aligned to Marlow.Work in a way that works for youWe recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:Occasional home working possibleWorking flexible hours - options to flex the times you start and finish during the dayWorking with usOur employees' physical and mental wellbeing is vitally important to us, so we adhere to the latest Covid-19 Government guidance. Softcatters' can currently either work remotely, or if happy to do so, work from the office. Cleaning, social distancing and mask wearing measures apply in all office locations.Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.Join usTo become part of the success story, please apply nowSoftcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector.Please contact directly if you require a full job description