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Customer Service Advisor

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Regional Recruitment

2021-12-03 07:42:41

Job location Rochdale, Lancashire, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Customer Service AdvisorLocation: RochdaleDuration: Temp to PermSalary: £9.02 per hour (£17,589 Salary equivalent)37.5 hours a week working 5 out of 7 days - 1 shifts which will include a weekend dayAn immediate opportunity has arisen for a Customer Service Advisor to work with one of the UK's leading employers. You will join the Service Experience Team, monitor and influence the flow of customer parcels through the network, liaising with third party partners and internal business units to ensure a seamless service is delivered, ensuring key stakeholders are informed and engaged at all times.Duties/Responsibilities Customer Service AdvisorManage queries via phone, email and oracle, providing a same day response.Engaged with the network coordinators and focus on improving service to customersLiaise with stores and depots on non compliance on processing parcels for collectionsRecovering and resolving issues ensuring there is no customer impact and where impact unavoidable for clear communication to be sent in a timely mannerExperience & Skills Customer Service AdvisorProblem solvingExcellent communication and prioritisation skillsExcellent customer service skillsAnalytical approachGood PC skillsHow to apply for the Customer Service AdvisorThe first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for Carla on If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable.Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, IT & Tech Support, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website. Please be aware that if unsuccessful, we will retain your CV on file and will endeavour to find you a suitable position unless notified of otherwise.

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