Customer Service Representative

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Job description

Job Responsibilities:

Resolve customer' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

* Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

* Refer unresolved customer grievances to designated departments for further investigation.

* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

* Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

* Solicit sale of new or additional services or products

Skills:

* Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

* Ability to work independently and manage one's time.

* Ability to accurately document and record customer/client information.

* Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:

* High school diploma or GED required.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.