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Carer Services Advisor

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Hays

2021-12-03 08:53:44

Job location Norwich, Norfolk, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Carer Services Advisor, Customer Service, IT skills, Social Care, Norfolk, temporary ongoing

Your new company
We are working with a charity based in East Anglia who are looking for an additional person to join their team on an ongoing temporary basis.
This charity offers support to those who provide care to family\/ community members or friends. Helping them to build care plans, emergency contact plans, get advice, apply for funding, find the right care solution and offer moral support.

Your new role
Are you experienced in customer services as well as Social Care?

This role is a blend of telephone customer service response and providing social care knowledge and support
Working on an agreed rota pattern for 37 hours a week, the service is available 7 days a week, Monday to Friday 0 and 1 Saturday and Sundays.

Working as part of the Customer Support Team, the key focus of the role will be providing information, advice and support directly to carers and in partnership with multiple organisations. You will be responsible for providing carers with information and advice, signposting additional services, breaks from their caring role and being someone to talk to and an undertaking low level carer assessments. You will deliver this service via a varied platform including phone, zoom, email and online chat.

This role is a work from home position with occasional travel to local offices in Swaffham, St Ives (Cambridge) and Peterborough required for training\/meetings etc. All the equipment to do you job is provided by the client.

What you'll need to succeed
Be confident in using computers and IT programmes (full training provided)
Previous experience working in Customer Service handling high call volumes
Previous experience working in Social Care (support worker, care co-ordinator etc)
Be happy with working from home
Be confident and comfortable taking incoming and making outgoing phone calls

What you'll get in return
Weekly pay
Competitive hourly rate
The opportunity to do a role which makes a real difference
Excellent holiday provision

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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