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Customer Care Administrator - New Homes

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Confidential 21000.00 British Pound . GBP Per annum

2021-12-03 07:35:24

Job location Norwich, Norfolk, United Kingdom

Job type: fulltime

Job industry: Construction

Job description

Customer Care Administrator - New Homes

Norwich

Up to £21,000 + Company Benefits

Howells Recruitment are working with a UK Top 10 House Builder in Norwich who due to expansion and the market being extremely busy are now seeking a permanent Customer Care Administrator.

This role is fast paced, dealing with the Companies valued customers, logging and co ordinating defect / repair works on properties within their warranty period to be closed down ensuring customer satisfaction.
Working closely with Operatives / Engineers to assist in the organisation of diaries / workload
Setting up new sites and plots on the database, including logging all customers details ensuring these are kept up to date
obtain and authorise quotes for works and signing off invoices when Line Manager isnt present
Attending customer care meetings Ability to multi task, excellent organisational skills and good telephone manor. You need to be well organised, have the ability to work on your own and as part of a team. Ability to remain professional at all times.

Qualifications/Experience

Customer service experience required. Good telephone manner. Experience in new homes industry an advantage but not essential. Good computer skills an advantage.

Skills

Good administritive skills, good co ordinator skills, attention to detail essential and excellent telephone manner. Able to remain calm in difficult situations. Previous Housing or Construction background would be ideal.

Please apply to learn more!

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).

Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies

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