Please scroll down, To apply

Customer Service Rep

hiring now

Hertz

2021-12-03 08:53:11

Job location Norwich, Norfolk, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

General Responsibilities:Customer Service RepresentativeDo you get a buzz out of providing the best service to customers?Are you passionate about excellent Customer Service?Are you brilliant at upselling products that a customer may not realise they need?We are on the look- out for people excited by revolutionising the vehicle rental experience…If this sounds like you, we may be what you're looking for!Hertz is currently transforming to evolve and thrive after over 100 years as a global business. We are seeking a passionate, flexible and friendly Customer Service Representative who is a good team player and who loves working in a fast-paced environment where no two days are the same to deliver an exceptional service to our customers.We are looking for individuals who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey.This is a full-time position however we are welcoming applications from individuals who require flexibility to work shift, reduced or part time hours. Please ensure this is clearly detailed on your CV when applying.Join Salma and the team to make a difference today!The role: Taking the wheel at HertzCUSTOMER SERVICEProvides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.SELLINGOutstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.PROBLEM SOLVINGAbility to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.TEAM WORKAbility to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.CONTROL & AUDITAdheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.Ensures rentable standard is met and any additional damage documented on return.CONTINUOUS IMPROVEMENTEncourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.Essential Requirements:Your Skills - What you need for a Great JourneyA valid UK or EU driving licenceAn enthusiastic, flexible and positive attitude towards sellingExperience or a wiliness to learn excellent customer service and salesGood English skills, enabling you to be a brilliant communicatorYour Benefits: Fuelling your JourneyCompetitive SalaryUncapped commission25 days Annual LeavePension scheme - we contribute up to 8% of your salary so you save moreStaff Discount ProgrammeCareer development opportunities across HertzTraining and development opportunities to enhance your careerGet in touch today and APPLY NOW

Inform a friend!

Top