Pension Team Supervisor

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Job description

Job title: Pension Team Supervisor

Salary: £24,000 - £28,000

Contract Type: 12 Month Fixed Term Appointment/Loan

Closing date: 8 th December 2021

Working pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated.

Location: This post will be based in Norwich.

Are you looking for an engaging new opportunity, where you will play a key role, helping to improve services, and providing customer support? If so, we'd love to hear from you!

We are looking to recruit a Pensions Team Supervisor within the Treasury Group Shared Services (TGSS) in Norwich. TGSS is a vibrant and lively workplace (circa 50 personnel). We value our people and collective team spirit to allow us to deliver high-quality services to our customers. Our modern office is set in appealing surroundings in Thorpe St Andrew. TGSS handle transactional services on behalf of the Treasury Group; HM Treasury, Government Internal Audit Agency (GIAA), Office for Budget Responsibility (OBR), National Infrastructure Commission (NIC), UK Government Investments (UKGI) and UK Debt Management Office (DMO).

This role sits within the Pension Team who ensure all member related requests are processed accurately, in line with Scheme rules.

What you will bring to the team:

This role would suit someone who has strong customer focussed skills, a proactive mentality to provide excellent support, and an ability to work strongly with others.

As well as working collectively with the team and supporting improvement ideas, responsibilities will include the following:

• Supporting the Pension Team Manager to deliver efficient customer service for a wide range of partners within Treasury group.
• Acting as the data quality control lead, ensuring accuracy of data for payroll processing.
• Investigating and processing sophisticated pension queries.

HM Treasury is proud of a diverse and inclusive work environment, committed to fairness and the promotion of equality of opportunity for all. We know that having a range of experiences, ways of working and thinking makes us a stronger organisation, better at developing policy that is reflective of the communities we serve. We embrace different views and experiences and value the fresh perspective that people from a variety of circumstances bring to the work we do. We welcome applications from candidates who have not previously worked for the Civil Service, mid- and late-career changers with transferrable skills, people from all backgrounds and circumstances regardless of disability, ethnicity, LGBT+ identity and socio-economic status.

Some of the Benefits our people love!

• 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the Queen's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month
• Flexible working patterns (part-time, job-share, condensed hours)
• Generous maternity, paternity and adoption leave packages
• Access to a generous Defined Benefit pension scheme with employer contributions.
• Access to a cycle-to-work salary sacrifice scheme and season ticket advances
• A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity (e.g. women in the Treasury, ethnic minority network, LGBT* network, faith and belief network)

More information about the Treasury can be found here.

For more information about the role, salary, benefits and how to apply please follow the "Apply" link.

If you would like to speak to the hiring manager informally prior to the closing date for applications to find out more about the job, please contact John Dent ()

If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at

Our recruitment process is underpinned by the principle of appointment based on fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners' Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact HMT by email: If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.