Customer Service Advisor / Key Account Manager

Job description

BBC Fire & Security, an integral business within the wider Marlowe Fire and Security Group, are seeking to appoint an experienced Customer Service Advisor / Key Account Manager to join their growing team at the Wymondham head office supporting the Commercial Team.

The Customer Service Advisor will be the focal point for our existing clients across the UK, liaising between the Customer, and our Service Operations Team. Duties will change and develop to meet our ever-changing customer's requirements. You will provide a fundamental and essential role in supporting the day to day running of the customer facing operation.

Day to day responsibilities will include

Operating as the lead point of contact for all matters specific to key accounts
Building and maintaining strong, long-lasting customer relationships at all levels.
Overseeing Account Management, including negotiating various aspects of the contract and agreement to maximise profit and performance.
Preparation of sales reports.
Invoice reconciliation
Preparation of KPI reports covering all aspects of the contract.
Develop new business and opportunities from existing accounts.
Liaising with internal departments relating to all contract matters (Customer Service, Accounts & Sales).
Attending contract review meetings, documenting the minutes for internal & external meetings.
Assisting with challenging Client requests or issue escalations as necessary
Reporting

About you

BBC Fire & Security have a set of work instructions that deal with most aspects of the Company's operation. You will be competent to become totally conversant with all aspects of these, as laid down. The successful candidate will become fully conversant with the CASH Mentor system and Microsoft Access Sales Database. Therefore, you will be able to work well under pressure with the ability to multi-task. Microsoft proficiency is essential, as is a high attention to detail and great team-work ethic. Training on the use of stock bespoke software package will be provided

About us

BBC Fire deliver professional design, supply, installation and commissioning, through to ongoing maintenance and monitoring. We maintain the capability to help prevent, detect and monitor your fire and security risks, ensuring our loyal and ever-growing customer base receive a world class service through compliance and best practice. BBC Fire are an integral part of Marlowe Fire & Security Group. MFSG are the UK's fastest growing and most innovative consortium of fire life safety and security service providers providing protection to our customers property and people. Consisting of 8 established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, FSE Fire & Security, Hadrian Technology, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection.

Due to the nature of the Fire & Security industry and specific contracts, if successful, we will need to complete a number of background checks including a credit check, five-year referencing history and DBS check. All offers will be subject to successful completion of these background checks.

Equal Opportunities

At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

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