Scania Vehicle Aftersales Parts Advisor Apprenticeship

Job description

About EmployerScania is a global company, offering sales and services in more than 100 countries. Scania also offer financial services in many markets, with production units located in Europe, South America and Asia.For more than 120 years Scania has been at the forefront of the automotive industry and today is one of the world's most recognised and respected commercial vehicle brands.From small beginnings in Sweden as a producer of railway rolling stock, Scania has developed into a leading multinational producer of heavy trucks, buses, coaches and engines. The company's products are based upon a highly developed 'modular build' system which enables a wide and diverse range of products to be manufactured from a relatively small number of basic components. This means Scania enjoys unrivalled economies of scale within its production processes, which in turn has resulted in consistent profitability over the years. Today, Scania is a member of the Volkswagen Group and as such sits within a prestigious portfolio of brands including Lamborghini, Bentley, Audi and Porsche.Scania's success is based on the core values - Customer first, Respect for the individual, Elimination of waste, Determination, Team Spirit and Integrity. They reflect their journey towards a more sustainable future and a role in the ecosystem, as well as their position within TRATON Group. These values will continue to be integral to the way Scania runs, building a global leadership in sustainable transport.Brief overview of the roleAre you passionate about a long-term career within the automotive industry? Do you strive to deliver excellent customer service? Do you want to join one of the world's largest manufacturers of commercial vehicles? The Scania Apprenticeship is for you!Position TypeApprenticeshipSalary£13,000 AnnuallyWorking Week8am - 4pm Monday to Friday (Shifts may vary)Positions availableScania Supply Chain PractitionerVacancy descriptionWorking within the Parts Department, you will be the first point of contact for our customers over the telephone and in branch so it's vital they have a welcoming experience. Our customers expect a high level of service and parts expertise and we don't like to disappoint!Working as part of a team, the Parts Advisor role will be both demanding and rewarding. You will be an essential contact with Scania's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service. You will ensure that the Workshop Teams and customers' needs and requirements for parts are met through the effective use of parts catalogues and computer stock lists.Roles and Responsibilities include:Being the first point of contact both face to face and over the telephone and delivering excellent customer service.Checking incoming stock against delivery notes and store stock in correct locations.Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts.Support customers and workshop staff with parts identification and process.Process cash and card payments for customer partsEnsure quality is maintained throughout all stages to exceed customers' expectationsExcellent customer service skills, including the ability to build positive relationships with the customer and to interpret customer needsRequirements and prospectsQualifications RequiredMinimum of GCSE (or equivalent) grades of 9* - 3 (A - D) in English and MathsSkills RequiredYou will need to have a high level of attention to detail with a clear positive attitude to work and the determination to succeed.Personal QualitiesWe want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working in the automotive industry and want to deliver great customer serviceTraining to be ProvidedAs part of the apprentice role, you will be carrying out tasks such as picking and packing, moving stock around, maintaining stock records, receiving deliveries and cleaning. You will be checking stock for damages and will be loading goods ready for delivery. You will learn how to safely use a variety of machinery, equipment and potentially vehicles that are common to a warehouse environment. You will learn the essential health and safety policies and procedures involved in the warehouse industry and will also develop key interpersonal skills as you will be required to communicate with a wide variety of people, both internally and externally.As a result, you will receive the following qualification:Functional Skills in English & Maths Level 1 and upskill to Level 2Future ProspectsAt Scania, they invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout their Global organisation.Other InformationClosing Dates: Please submit your application along with your CV as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of applicationsTravel: Please check you are able to travel to Scania Sheffield branch easily each day.