Customer Service Executive - 12 month Fixed Term Contract

Job description

Would you like to kick start your career in a supportive, energetic and innovative company?Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?Join our Customer ServiceYou will be joining Softcat's Customer Services Team in our Marlow Head Office. The Customer Services teams primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will be working in a busy and friendly team, with a great working atmosphere.,Success. The Softcat Way.It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.As a Customer Services Executive, you'll be responsible for:Requests for return and or credits and Providing Proof of Delivery'sObtaining Returns Authorisation from SupplierArranging collection of goods from customerReturning goods back to supplierLogging all return details onto the systemIssuing the customer with a credit noteChasing supplier credit notes & raising credit and providing a new invoiceResolving all queries and discrepancies with both customers and suppliersWhat we need from youSomeone who is highly organised with high attention to detailExcellent communication and administration skillsGood team player but able to work independently and use their own initiativePossess initiative and at times be able to operate independentlyYou must be proficient in Microsoft Office (Word, Excel & Outlook) and have excellent analytical and numerical skillsWork in a way that works for youWe recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:Occasional home working possibleWorking flexible hours - flexing the times you start and finish during the dayFlexibility around school pick up and drop offsWorking with usWherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.RewardsWe will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:Your healthYour financesYour familyYour time at workYour time pursuing other endeavoursOur benefit plan options are designed to meet your individual needs and budget, both today and in the future.Join usTo become part of the success story, please apply nowSoftcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector.Please contact directly if you require a full job description