Loan Kit Planner

Job description

About StrykerStryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.comLoan Kit PlannerGroup: EuropeDivision: United KingdomBusiness Unit and Sub Business Unit: Operations, Loan Kits (Customer Service)Location: NewburyThe Job's MissionEverything we do at Stryker evolves around our customers. It is in our mission, it is in our DNA and each single day we aim to satisfy our customers to the best of our ability.The Customer Service team is a critical component directly impacting our customer experience. We listen and speak to customers, we communicate and collaborate, we are professional, reliable and follow-up proactively to ensure a seamless and effortless customer experience and by delivering our service commitments.The main function of the Kit Planner is to communicate effectively with the wider Loan Kit team in order to provide information that is accurate and of a timely manner to enable any potential supply problems to be anticipated and resolved with minimum disruption to the daily shipping and Kit Room teams. The Kit Planner will complete this through co-ordinating efforts between the courier service, Kit Booking, and Kit Room teams to ensure a high service level is maintained across the department. The Kit Planner will work to ensure all orders can be fulfilled as originally booked and will complete this through managing the return of loan kits and managing the obstacles which may present challenges; problem kits/failed collections.Key Activities & AccountabilitiesThe Kit Planner is responsible for:Setting Direction:Being able to prioritise more/less critical activities and tasks; focus on the daily shipments, however able to look forward to update/amend future orders in ensure minimal disruptionEnsuring actions, decisions, and priorities reflect the commitment to the mission and strategyUnderstanding how decisions impact customers/marketsBe a specialist in departmental processes - updating and notifying of any required changes to Work InstructionsBuilding Organisational Capability:Successfully implementing new ideasSupporting and maintaining our continuous improvement cultureAccepting feedback openly, modifying behaviours to achieve resultsWorking collaboratively across functions and divisions to achieve goals; both internal and external teams. Inclusively Kit Inspection/Kit Booking/Sales & Marketing.Inspiring Others:Be an active, inspirational role model of the Stryker Service CommitmentsFollow through on commitments, demonstrating consistency between words and actionsSupport and help drive team engagementDelivering Results:Effective communicationEnsure priorities are completed and the business needs are metMeeting or exceeding performance objectivesUtilising data and financial measures to support decisions; Power Bi/SFDCOutputs and deliverables focus on customer impactDeveloping Talent:Accept feedback openly, and demonstrate changes based on the feedback - through use of personal development planConsciously and purposefully learning from experienceAssist with the induction of new startersEducationA Levels or Higher (or equivalent)ExperienceEssentialExperience in a logistics operation environmentCustomer Service experiencePrevious roles within fast paced and dynamic environmentDesirableWorking both remotely and within office locationsExperience within health/medical device industryExamples of teamworkStrong knowledge of IT systems & tools and their implication for business processes (Oracle preferred).Any other aptitude/skill requiredStrong logistic awareness, good communication and organisational skills, and the ability to work calmly under pressure is essential. A team player with strong can-do attitude to enable them to problem solve until a suitable solution is found, whilst considering the impact of their decisions on the wider business; cost/service.CompetenciesDecision Making/Judgement - Selects effective approaches to solving issues, based on available information and business objectives and escalates appropriatelyRelationship Builder - Builds and maintains relationships within the team and across the wider organisation. The development of relationships across the Sales & Marketing teams plays a key part to the roleExcellent communication skills.Proactive - Has a pro-active and independent personality, and ability to manage their own workload and prioritise appropriatelyStrong internal drive and motivation to make a difference and add value to an organisationKnow someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program.