Guide Line Supervisor

Job description

The Guide Line Supervisor helps people with sight loss to live the life they choose by providing day to day supervision of the Guide Line Advisors within a given specialism; dog wellbeing, children and young people or adults and Tech for All. The supervisor also supports person-centred operational delivery of the line by providing virtual information, advice and guidance via telephone, email and web enquiry forms. They ensure that operational delivery is successful through the administration of rotas.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. Predominantly homebased, there will however be some travel to Guide Dogs offices in Reading, Bristol or Atherton required.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

Extensive experience in a supervisory role.
Proven experience in administration within a Customer Service environment.
A comprehensive knowledge of GDPR regulations.
Clear understanding and experience of safeguarding.
Supervision of others - in either a coaching or developing capacity.
Highly motivated towards delivering a person-centred service.

Desirable

Lived experience of vision impairment (either self or direct family member).
Experience of dealing with complex queries and/or complaints.
Knowledge of Salesforce or CARE database.
Line management skills
Project management skills

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.