Receptionist

Job description

IND01De Vere Wokefield EstateWokefield Estate has become one of the flagship hotels at De Vere and we are excited as we look forward to our reopening and for colleagues to join us on our journey!It's just one of the reasons why we're excited about the careers we can offer here at De Vere Wokefield Estate. So whether you're interested in joining our teams in golf, conferences and events, banqueting, housekeeping, kitchen, and our fabulous 1560 restaurant or even at the onsite BMW Training Academy, you'll have the opportunity to work and develop in a hotel estate that's truly inspiring.There's great career development on offer for all our colleagues and we offer great perks at Wokefield Estate free parking for drivers, apprenticeship programmes, discounted gym and golf membership (including free access to the golf driving range!) and free meals whilst on duty in our staff canteen. So as well as offering great career opportunities, we always strive to make Wokefield Estate a truly engaging and rewarding place to work. We like to surprise and delight colleagues with birthday, long service celebrations because we know our team is special.ReceptionistWhat is the main purpose of the role?Working to ensure the smooth running of the reception office and related areas, your main focus will be to provide a first class service to all guests, anticipating their needs wherever possible to achieve the ultimate to guest satisfaction.You'll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check-in and check-out are seamless, and be polite, courteous and helpful to guests at all times.The Ideal CandidateYou should have effective communication skills, a good attention to detail and clearly customer focused, with a dynamic and flexible attitude. Experience using Opera would also be beneficial, but not essential.Benefits:A competitive salary28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)Hotel based incentive and recognition schemesAccess to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoringDiscounted accommodation with competitive colleague rates at our other hotelsLong service awards which increase with length of serviceExcellent training and development opportunities within the hotel, the Company and our online e-learning portalFinancial rewards for delivering sensational serviceFree meals on dutyFree uniform providedIn May 2018 the data laws changed for the better. This means you have better control of your own data and how it's used. We want to reassure you that we treat your details carefully and your data with the utmost respect. So we've updated our Privacy Policy to reflect how we collect, protect and handle your personal information.Please take a look.