Security Officer

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Job description

Job Title

Security Officer

Responsible to

Security Manager (at Wokingham site)

Location

National Grid Reading, Control 2

Department

Security

Work Level

In-Unit

This role profile is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required by your manager. It does not form part of your contract of employment.

Overall Purpose of the Role

To provide a safe and secure working environment for the client, customers, colleagues and visitors through the protection of their people, property, assets and reputation.

Key Responsibilities

Duties/Tasks

Measures

Customer and Client Satisfaction

• To be polite, professional and friendly at all times with customers, clients and colleagues
• To ensure the highest level of customer care is adhered to at all times
• To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations

• Increase in Customer / Client compliment letters
• Decrease in Customer / Client complaint letters

Market Leadership

• As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency
• To always look out for opportunities to develop our service

• Retain Client and gain additional business

Preferred Employer

• Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
• Be prepared to attend all relevant training sessions and meetings
• As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency

• Aware of Company goals, objectives and performance
• Fully trained in all aspects of role

Operational Excellence

• To ensure compliance with Security Industry Authority requirements
• To make sure you are compliant with the legal, contractual and Company requirements for security, fire, safety, health and hygiene
• To report health and safety issues to your line manager, including all accidents and near misses
• To promote good safety habits and methods of work
• To assist in preventing acts of violence, crime or disorder and to investigate incidents of theft, criminal damage, etc which may occur
• To adhere to the security tasks as laid out in the agreed Security Assignment Instructions. These tasks may include (but not limited to):

• Site Patrols
• Emergency Procedures
• Access Control
• Key Management
• CCTV Monitoring
• Alarm Monitoring
• Lost and found
• Car Park Management
• Removal of trespassers and unauthorised persons where appropriate
• Adhering to Site Specific Procedures (SOP's)

• 100% H & S compliance
• 100% SLA compliance
• KPI score attainment

Health & Safety

• Complete the One Compass Welcome prior to the commencement of employment.
• Receive, read and understand the contents of the Employee Guide to Working with Compass
• Taking reasonable care for your own health and safety and that of others who may be affected by what you do or what you fail to do.
• Co-operate with your line manager on HSE matters.
• Correctly using work equipment, personal protective equipment in accordance with training and instructions provided.
• Not interfere with or mis-use anything provided for HSE purposes.
• Report HSE hazards, accidents, incidents, illness and diseases to your line manager.
• Complete Level 2 HSE e-learning "Working Safely" within 20 weeks of commencing employment.

My Service Commitments

To my customers and clients

• I have positive and lasting relationships with all my customers and clients
• I act on customer requests and anticipate their needs
• I take every opportunity to improve my customer's and client's experience
• I take responsibility for resolving customer and client issues

To myself

• I take pride in my appearance
• I demonstrate a positive attitude and behave appropriately
• I take the opportunity to continuously learn and grow

To my team

• I create an environment of teamwork
• I ensure uncompromising standards of safety, creating a safe and secure workplace

To my Company

• I am proud to represent and be part of Compass
• I am committed to delivering the best levels of service I can, to help Compass deliver its service promise
• I am committed to the One Compass philosophy

Person Specification

High degree of integrity and honesty. Displays a reliable, responsible, flexible, can do approach to work duties with a passion to provide high standards of customer care and supports colleagues to achieve personal and team goals.

Essential

• High standards of customer care
• Hold relevant SIA licenses
• 1 st Aid certification T. skills
• Ability to work under pressure

Desirable

• Experience of working in security

Equipment Requirements

• Uniform
• PPE (if applicable)

Learning & Development Requirements

• Completion of One Compass Welcome Induction Programme.
• Completion of on-site induction.
• Basic health and safety training gained within first 6 months and refreshed annually.