Service Contracts Analyst

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Job description

Due to a forthcoming retirement, UniCarriers have an exciting opportunity for a Service Contracts Analyst to join the Service Management team. This is full time position working 40 hours a week, Monday to Friday with 60% of the time being spent in the Head Office in Thame, Oxfordshire and 40% of the time in the field.

UniCarriers, formally Atlet, is a brand of Mitsubishi Logisnext Europe, the fourth-largest industrial truck manufacturer in the world. Being the wholly owned subsidiary of the manufacturer, we are the direct channel to sell and service our own range of high-quality and innovative materials handling equipment.

The role and responsibilities of our Service Contracts Analyst:

The role of Service Contracts Analyst is vital to our quality improvement loop. You will report directly to the Service Director understanding the performance and reliability of our products operating in the field. By gathering and interpreting feedback and data from our Service Engineers, you will help to identify reoccurring faults and provide technical solutions to prevent further occurrence. Your input will help improve life cycle costs for our large fleet and increased uptime which ultimately will improve our customer experience.

As our Service Contracts Analyst you will:

- Proactively drive improvements by identifying reoccurring problems using data from the field

- Collaborate with others to find solutions to reoccurring faults

- Drive the implementation of these solutions across the UK

- Channel Technical reports to help further improvement of the product.

Skills and Experience of our Service Contracts Analyst:

You must have experience working within the materials handling industry. You may have experience at management level but prefer process management rather than people management or you may have experience in warranty, technical support or experience as a technical trainer. This role will be perfect for someone who is operationally focused, detail-oriented and thorough. You will be driven to achieve operational efficiencies as fast as possible while maintaining a high-quality outcome.

You will be an analytical and technical expert resourcefully working through or around problems in order to achieve high quality results. You will be independent in putting forth your own ideas but will have the ability to communicate positively to encourage others to provide you with information or implement your solutions.

Benefits:

UniCarriers offer a huge benefits package including but not limited to:

- Company car

- Bonus scheme

- 30 days holiday + public holidays with flexibility to sell back/buy additional holiday days

- Contributory pension scheme

- Private health scheme

- Income protection

- Life cover

- Subsidised gym membership

If you would like to be considered for the role of Service Contracts Analyst within a highly successful company offering a great working environment, career progression and an amazing benefits package please apply now