Field Service Engineer

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Job description

FIELD SERVICE TECHNICIAN

Telford covering UK and Ireland

Salary Negotiable

Job Description

As part of our Service Team, the Field Service Technician provides on location service and support to our existing customer base. By providing timely, quality repair, maintenance, and installation of our products, this position plays a key role in ensuring our customers experience reliability and superior customer service.

Duties and Responsibilities

Professional Service and installation of CNC Router Machines/Waterjet Cutting Machines

Train customers on CNC Router Machines. Waterjet Cutting Machines

Resolve product and service-related concerns

Provides customer telephone and online support.

Conduct on-site service calls.

Provides guidance and support to customers.

Assists with assembly of machines at Production facilities as required.

Completes Service Reports summarizing the progress of service/installation visits accurately

Completes time logs for all on-site customer visits, submits information on-time.

Calibrates and setup new machines as well as machines in the field.

Maintains a clean work environment on-site and at Production facilities.

General Competencies

Communication

Demonstrates courtesy, tact, and discretion

Verbal and writing skills: communicate clearly, concisely, and correctly

Listening Skills responds to written, spoken or visual messages in a manner that ensures effective communication

Presents information in a timely, complete, and accurate manner

Encourages and accepts feedback

Information Management

Demonstrates accountability, discretion, and sound judgement in managing resources

Locates, selects, organizes, and document information using appropriate technology and

information systems

Analise, evaluates, and applies relevant information from a variety of sources

Teamwork

Works with others to contribute to effective working relationships and achievement of goals

Able to cooperate to achieve work unit or department goals

Shows respect for diverse opinions, values, belief systems, and contributions of others

Professional Behaviour

Attendance and Punctuality

Accepts and acts on constructive feedback to modify performance

Abides by workplace policies

Takes responsibility and demonstrates accountability

Change Management

Works effectively in a variety of situations

Embraces new methods of working and remains productive through transition periods

Adapts quickly to deal with new responsibilities and issues

Ensures own understanding of change initiatives

Addresses any negative results of change in a realistic and constructive manner

Skills / Knowledge / Experience / Education Required

Qualification in Electrical/Electronic Controls, or related field required.

Experience with CAD-based design software and/or computer science programs.

Experience in 5 Axis

Valid Driving license and passport and ability to travel without restriction required.

Willing to travel up to 50% of work time.

Experience with high voltages.

Experience in a technical role preferably troubleshooting of electrical and mechanical systems

Experience delivering strong customer service