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Modernisation and Technical Support Engineer

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Confidential

2021-12-03 19:00:05

Job location Whitchurch, Shropshire, United Kingdom

Job type: fulltime

Job industry: Engineering

Job description

Implement Modernisation (upgrades) strategy based on product portfolio and obsolescence, market demand.

* Support Customers and service engineers On-site installation and commissioning of control systems

* Commercial awareness, being able to spot opportunities such as an optional upgrade to a machine, then talk to the customer about it, generate quotation and finalise the sale

* Flexibility to support our global market base, sometimes during out of hours

* Facilitate Remote Service Portal (RSP)

* Programme electrical components sold as spares

* Support of Field Service Engineers on-site

* Support the Field Service Manager in responding to incoming customer service telephone calls, emails

* Implementing fixes for these problems, Fixes include:

* Implement software changes

* Install electrical modification

* Resolve electrical faults on machines

* Resolve Software Faults on machines

* Compile full reports

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