1st Line Application Support

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Job description

1st Line Application Support ‎
Country/Region: GB
City: Keynsham

Job Title: 1st Line Application Support ‎Team Leader
Location: Bristol
Compensation: £32,020 + pension (up to 8% matched) + 25 days holiday
Role Type: Full time / Permanent
Job ID: SF40079

This is an opportunity for someone to join our service desk 1st line team. Working for the Service Desk manager within Digital Solutions you will lead a small team dealing with 1st line account queries supporting MOD and industry Ships and Submarine IT users.

Who we are looking for?
We are looking for an accomplished Application support leader, with experience of managing a small team. You'll be adaptable and won't be phased by changing priorities, actively seeking new ideas and techniques to take us forward into the future.

What will you be doing?
• Provide day to day leadership to members of the 1st line service team.
• Provide 1st and 2nd line software support primarily for the Maritime CWE environment and associated infrastructure based in Bristol.
• Responsible for day to day assigning, monitoring and performance of tasks to the junior members of the 1st line service team.
• Provide a focal point for the members of the 1st line service team to enable and encourage correct and efficient logging, diagnosis and assignment of tasks.
• Responsible for the provision of Service Management monthly reporting requirements.
• Responsible for the receipt, diagnosis and subsequent fixing of faults as supplied by either the Service Desk Manager or directly from users in accordance with ITIL service management and ISO20000 best practices.

The experience you'll bring
• A recent IT graduate or helpdesk software support engineer with significant experience, including SQL and/or Oracle Database
• Must have excellent verbal and written communication skills and is capable of working under pressure to tight deadlines.
• Familiarity with ITIL best practices (Foundation qualified) and ISO20000
• SQL / Oracle database knowledge
• Oracle Webcenter knowledge
• Familiar with Helpdesk software
• Flexible and willingness to travel (some overnight stays may be required) - you must be prepared to work occasional evenings and / or weekends during release cycles.

What a role with Babcock Digital Solutions offers?
• 25 days holiday + 8 days bank holidays
• Pension Plan (up to 8% matched)
• Employee Share plan
• Access to make a difference for a sustainable environment for future
• Trusted and empowered to deliver and be your best

About Babcock
For more than a century, Babcock, the Aerospace and Defence company, has been trusted to deliver bespoke, highly skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability, and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure, and specialist training.

Armed Forces Covenant
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. Click here to find out more.

Application Guidance:
All applications should be made online.
We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know and will respond in a way that best fits your specific needs.
Please follow the link when you apply to find out more about how COVID-19 is impacting Recruitment and On-boarding for applicants.

Closing date: 13/12/21

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Job Segment: Technical Support, Oracle, Database, Engineer, Developer, Technology, Engineering

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