Nursery Support Manager - £1000 Welcome Bonus

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Job description

The Support Manager role in N Family Club will be responsible for driving exceptionally high standards in line with our wildly important goals, supporting our management teams and working in partnership with other members of the support team. Through your support, guidance and operational rigour you will ensure that all N policies and procedures are implemented effectively.

The support manager will work closely with the senior operations team to ensure that support for nurseries is targeted and effective and in ensuring all N Family Clubs standards are met. On occasion there may be a requirement to be the named manager in charge of a nursery, responsible for all operational and compliance aspects, particularly where there has been a change in management and a nursery requires more senior oversight.

You will be passionate about helping others grow and succeed while retaining a fun and dynamic culture. This will allow you to make your mark and help N realise our vision of being the highest quality and most loved, early years education group in the UK. To be successful in this role, you will; Go Beyond, Be Outstandingly Outstanding and Play as a Team.

This position will be to primarily support our nurseries in Surrey but also our London nurseries.

*Day to day you will: *
-Create an environment where everyone plays as a team and can achieve their full potential, promoting the N Family Club culture and values
-On occasions be the Designated Safeguarding Lead at the nursery and hold overall responsibility for the day to day management of safeguarding and child protection policies
-Own the operational management of several nurseries, including new nurseries and acquisitions ensuring all N policies and procedures are followed, alongside compliance with EYFS statutory requirements, H&S legislation and Ofsted requirements.
-Be responsible for supporting Nursery Managers to ensure the full nursery team delivers the highest quality education in line with the N Pedagogy and Curriculum, by ensuring all actions on the nursery self evaluation plan are actioned effectively in a timely manner. This will include actions set by the Education Advisor or identified through N100 audits and mock inspections.
-Ensure operational issues are resolved swiftly and that any conduct, or capability issues are swiftly addressed through the appropriate process when in charge of a nursery. Lead on investigations and disciplinary processes as required.
-Work with the people team, to ensure nurseries have no 'open chair' vacancies. Support with Nursery Management interviews, onboarding programmes and HR meetings.
-Take full accountability for recruitment, retention, staffing, succession planning and be a champion for N Academy signing posting teams to relevant learning.
-Actively engage with the local community and local team to support both attracting and retaining team members.
-Be a role model for exceptionally high standards, never cutting corners, thriving on feedback and leading on improvement plans to move forwards.
-Support Nursery Managers to build and maintain brilliant relationships with parents, ensuring they have systems in place to take the time to learn customers names and build genuine relationships with them, making spaces feel warm and uplifting, constantly finding ways to go beyond and championing relevant initiatives e.g. pedagogical partner handovers
-Actively coach Nursery Managers so together with sales and marketing you can ensure they are driving occupancy levels, managing capacity to offer places to as many families that require this in the local area maximising all the space in the nursery.
-Ensure the nurseries you are supporting risk assess the nursery through the day, every day, and take appropriate action; following and critically assessing all policies, procedures and practice to continuously drive improvements, creating an open culture of behavioural safety.
-Ensure the Nursery Manager you are supporting understands and embeds a plan for the commercial delivery of nursery performance, optimising revenue generation and cost efficiency in line with N Family targets to deliver and exceed nursery budgeted EBITDA
-Encourage the local team to engage in the local community to build and establish local partnerships including strong connections with the local authority to ensure we meet all local requirements.
-Encourage the team to actively support their nursery charity partner, and promote our wider impact initiatives including championing our company charity partner
-Role model N values whilst coaching, guiding, proactively and openly resolving problems, developing and succession planning your team
-Work a flexible work pattern within the nursery opening hours (7am-7pm) with the flexibility to attend out of hours meetings and events as required

*What you need to bring with you: *
-Experience as a Nursery Manager at an 'Outstanding' nursery
-Experience of large or multi site nurseries
-Multi site management experience
-A rigorous, structured and organised approach to everything you do
-Ability and competent user of ICT systems and willingness to develop skills
-Experience of multi-site budget management, including managing capacity, efficient staff deployment and managing performance and reporting metrics
-Knowledge of EYFS and relevant legislative requirements and Ofsted inspection processes
-A strong decision maker, with an ability to support and drive change and the ability to achieve N Family Club's wildly important goals
-Relevant Early Years Qualification, Level 3 or above
-Relevant safeguarding/child protection training undertaken and willingness to update training regularly
-Full clean driving licence
Passion and positivity (you always see the glass half full)
-Able to communicate and influence clearly using a variety of techniques (oral and in writing)
-A love for parent partnerships (you really want to make people happy)Able to reflect on ones self, respond positively and improve
-Ability to travel within the UK, with a level of flexibility to work from home or in the office as required
-High energy brought to every task you take on, and a solutions driven approach to problems
- Ability to build trust and develop cohesive teams with a sense of belonging, with, coaching and teaching with warmth
-Able to manage workload and time effectively to deliver desired results

Job Types: Full-time, Permanent

Salary: £50,000.00-£52,000.00 per year