Service Coordinator - Independent Living

Job description

Job details
Posting date: 05 November 2021
Salary: £19,912 per year
Additional salary information: Pro Rata
Hours: Full time
Closing date: 19 November 2021
Location: Camberley, Surrey, GU16 7UJ
Company: British Red Cross
Job type: Contract
Job reference: 321

Summary
Service Coordinator - Support at Home Location: Frimley Park Hospital, Camberley, Surrey and surrounding area Contract type: Fixed term contract to the end of March 2023 (x16 months) Hours: Full-time, 35hrs per week. The service operates 9am to 6pm Monday to Friday and 10am to 4pm Saturday and Sunday. Salary: £19,912 per annum pro rata We've got an opportunity... The British Red Cross are looking for an enthusiastic and proactive individual to join our Independent Living team as a Service Coordinator. This exciting position is for someone who has excellent interpersonal and communication skills and is able to lead and motivate people.

Working as a Service Coordinator will be responsible for building strong positive relationships and liaising with hospital staff to receive patient referrals. You will be evaluating and analysing the outcomes of the services, assigning incoming referrals to support workers, monitoring the service delivery, ensuring service health and safety, evaluating progress, overseeing record-keeping, recruiting, engaging and managing volunteers, attending hospital meetings, and ensuring the team works together seamlessly.

The role is a home from hospital role based at Frimley Park Hospital working alongside the discharge team at the hospital. We do offer Assisted Discharge transport home from hospital as well as a 6 week face to face support in the patients home. The role will include managing a team of 4 staff members and up to 5 volunteers. You will also be coordinating around 50 referrals each month from both community and acute hospitals.

There will be a need to provide some front line response as well as coordinate this busy team. Some weekend work would be required.

Important to maintain good relationships with referrers from adult social card and hospital teams both in the wards and external teams.

Say hello to the team... The Independent Living (IL) & Crisis Response (CR) service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.
To be successful in this position you should be the following:
Educated to GCSE level (or equivalent by experience)

IT literate

Understanding of how to improve service quality for the benefit of users

Full driving licence holder and access to vehicle (manual transmission)

Willingness to work flexible hours

Ability to deal with queries in a diplomatic, professional and confidential manner

Understanding of how to improve service quality for the benefit of users

Willingness to work flexible hours

The closing date for application is 23.59 on Sunday the 14th of November 2021 with interviews to follow.

This role includes working face to face with service users and social distancing will not be able to be maintained at all times therefore, it may not be suitable for people that may be at higher risk of harm from Covid-19. We offer a wide range of staff benefits, these include:

36 days holiday (including Bank Holidays)
Option to buy an extra 5 days annual leave
Up to 6% contributory pension
Flexible working policy
A little bit more about us...
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination.
Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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Connecting human kindness with human crisis