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Gas Engineer

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Confidential 34000.00 British Pound . GBP Per annum

2021-12-03 07:40:43

Job location Guildford, Surrey, United Kingdom

Job type: fulltime

Job industry: Engineering

Job description

Gas Engineer - Technical Support Desk
Navien UK Ltd is looking to recruit a Gas Engineer - Technical Support Desk.
The ideal candidate will work in a fast paced environment, providing technical support / customer service department handle pre and post sales enquiries from trade professionals and consumers through phone, email and social channels on our range of heating products.
Company Description
Navien UK are a growing boiler manufacturer with a current product range that includes gas and oil boilers, water heaters and controls.
Gas Engineer Job Description
* Provision of high quality pre & post sales technical support to external and internal customers through multiple communication channels.
* Problem solving and investigation through verbal questioning and following pre-defined processes.
* Identification and reporting of enquiries to aid continuous improvement of products and services.
* Pro-actively develop personal technical knowledge to ensure that advice is delivered 'Right First Time'
* Liaise with internal departments to ensure flow of accurate and up to date technical information to appropriately support current, historical and new products
Gas Engineer Qualifications
Gas Safe Registered or similar recognised industry related qualification is preferred (active or expired)
Other Skills:
* Technical experience in the domestic boiler industry essential
* Excellent communication skills, verbally and written.
* An ability to engage in technical conversation to ascertain nature of queries
* Experience of working in a busy environment, demonstrating resilience and tenacity
* Strong problem solving skills and an ability to think laterally
* Analytical with an ability to draw inference from data
* Knowledge of the heating industry in the UK and Ireland
* Good IT skills with an ability to use multi-screen and navigate software
* Background in a customer focussed environment
* Enthusiastic and can demonstrate Customer Focus
* Ability to work in in fast-paced environment
* Self-motivated and flexible
* Strong attention to details with a continuous improvement mind-set
About the benefits and rewards:
* 22 days holiday, rising for long service
* Free lunch allowance, onsite cafe
* Free Parking
* Company Pension Scheme

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