KYC Customer Care Professional

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Job description

Manpower have a fantastic new opportunity for the right candidate to become a KYC Customer Care Professional, working with our client, a FTSE 100 Credit Card Company

The Role:

Know Your Customer is a key initiative for CFN/GCG and Merchant (GMS) the role requires excellent organisational skills, an ability to analyse customer documents and question documents based on this skill, and a good understanding of the sensitive nature of the information we are capturing
Integrity when dealing with customer data is particularly prevalent in the role and the individual will be required to file and securely store the data for future reference
This role includes calls to merchants as the first step in the process a call which is scripted and in line with compliance requirements
As part of the KYC team you will play a key part in ensuring that we maintain correct and accurate documents and information from our merchants and remain compliant according to all AML directives

Daily tasks would include but not limited to the following:

The KYC Customer Care Professional will be responsible for engaging with Merchants via all types of written & verbal communication in order to obtain crucial Due Diligence Documents
This role will initially be to distribute letters to merchants as well as supporting the KYC Process from the office in Brighton
This individual will also learn the KYC process in order to potentially support the UK market in the merchant KYC process

To be successful in the role, you must have:

Demonstrate history of good customer service
Excellent Written skills - Email and Letter
Experience in dealing with customers over the phone
Proactive, helpful attitude
Ability to work to daily, weekly and monthly targets and productivity goals
Good understanding of merchant business preferred but not vital
Strong communication skills including excellent written and verbal
Ability to deliver within the framework of Relationship Care principals
Ability to analyse data
Strong Attention to detail
English plus one of French/Spanish/Swedish languages an advantage

If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today!