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1st/2nd Line Support/IT Support Analyst - Burgess Hill

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Reed Technology 25991.00 British Pound . GBP Per annum

2021-12-03 07:40:55

Job location Burgess Hill, Sussex, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job Contact: Dominic Ship

Job description

IT Support Analyst/1st/2nd Line Support Engineer | O365 | Active Directory | Windows Server | W10

1st/2nd Line Support Engineer required to join an educational establishment based in West Sussex to help support the businesses IT function. A fast-paced environment with an exceptional business and team behind you!

This is a fantastic opportunity for any 1st/2nd Line Support Engineer to take the next step in their career and be presented with a broad range of bespoke and off-the-shelf technologies. As well as day to day user support and troubleshooting the 1st/2nd Line Support Engineer will have exposure to a variety of different infrastructure functions, including but not limited to; Networks, Telephony, Servers, Back-up and Security.

Responsibilities of the role:
. Troubleshoot and take ownership of hardware and application support issues
. Escalate tickets to 3rd line support or other internal/external IT teams where necessary
. Identify and resolve issues with applications, following agreed procedures and internal SLA's
. Logging incidents using the businesses Service Management Tool

This is an urgent requirement for an immediate start and will require the successful candidate to have a working history in the following areas:
. At least 12 months experience within 1st/2nd Line Support
. Experience in support Office 365/2016, Windows Server 2, Active Directory as well as Windows 10
. Excellent communication skills on all levels, both written and verbal
. A keen eye and high levels of attention to detail
. An understanding of Educational establishments and associated systems is advantageous

If you are a 1st/2nd Line Support Engineer with relevant experience then please take advantage of this excellent opportunity to fully utilise your skill set in a new environment, by hitting apply now

1st/2nd Line Support/2nd Line Support Engineer | O365 | Active Directory | Windows Server | W10/IT Support/Technical Support/IT Helpdesk/Service Desk/First Line Support/1st/2nd Line Support/IT Support Engineer/IT Support Analyst/1st Line/2nd Line

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