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French Speaking Customer Service Advisor

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PetsCorner

2021-12-03 07:45:27

Job location Crawley, Sussex, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Head Office | Published 24/11/2021 Unit 1000, Spindle Way, Crawley, West Sussex RH10 1TG £23,000 - £27,000 Permanent Full-timeFull Time, working 5 days a week - Days to be negotiated at interviewFrench Speaking Customer Online Sales AdvisorFull Time - working 5 days a weekFluent in French and English essential for the role You will need to be able to travel into Crawley where you will work 5 days a week. Days to be negotiated at interview.We are an award-winning family run business, where you are a name, not a number and you have the ability to speak directly with the Board of Directors at any time over any matter. We continue to grow with over 140 stores around the country and now looking to move into the EU market.We are currently recruiting for a Customer Online Sales Advisor to join our growing Website Sales Team. This exciting role offers a good mix of customer service and administrative support. There will be no cold calling or telesales in this role, it is customer care only.You will need to be an enthusiastic and self-motivated candidate, with a background in both customer service and administration. We are looking for candidates who are fluent in both English and French. Written and oral use of both languages are preferred.Main responsibilities as a Customer Online Sales Advisor:Dealing with order queries, exchanges and refundsChasing order progress and communicating lead times to customersChecking and dispatching ordersScheduling delivery via an online transport portalRegular telephone contact with customers and develop relationships with the ability to upsell / convertWorking closely with the picking and packing teamOrder entry and progression within a busy warehouse environmentClose contact and regular liaison with internal departments to progress ordersE-commerce platform and warehouse tasks including stock management and listingEssential skills needed as a Customer Online Sales Advisor:Previous experience within a Sales Administration, Customer Service or a Call CentreConfident to build strong working relationships with customersGood communicatorProficient IT skillsWork well under pressureFrench speakerWhy join us?Pets Corner has become a larger company however it is still very much a family business at heart. We quickly identify individuals who are keen to progress and will provide them with the necessary training and experience to do so.Benefits of becoming a Customer Online Sales Administrator with Pets Corner:35% discount on accessories, 25% on foodBonus in addition to salary based on overall online sales28 days holiday including bank holidaysPension schemeDiscounts on hotel stays, gym memberships, theme parks etc

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