Inside Sales Orthodontics - Crawley

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Job description

About StraumannThe Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. The group unites global and international brands that stand for excellence, innovation, and quality, including Straumann, Neodent, Anthogyr, Medentika, ClearCorrect, Dental Wings and other fully- or partly owned companies and partners.In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the leading provider for esthetic dentistry solutions. To achieve this step, the Straumann Group acquired the US-based company ClearCorrect. With determination, ClearCorrect grew into a viable player in the clear aligner space, which attracted the attention of many customers globally since 2006. Acquiring ClearCorrect has provided Straumann with technology and expertise in orthodontics.People and culture are the Straumann Group's greatest assets; they are the keys to high performance and sustainable success. We strive for a culture that builds trust and collaboration, fosters diversity, embraces change, promotes agility, learning and innovation, creates opportunities, allows people to make mistakes and encourages them to take both responsibility and ownership. The fundamental driver of our culture is the player-learner mindset, which we seek to inspire and nurture in every employee.We know that the key to our growth is a high-performing sales team. That's why we're seeking Inside Sales representatives to support our ClearCorrect sales activities within the UK and Ireland. This will include finding and screening potential new customers who can benefit from our products and services. As the first line of communication with prospects, our Inside Sales will have a strong understanding of the sales process, ClearCorrect aand wider Straumann Groups portfolio, excelling at researching leads, starting new relationships and setting up our Territory Managers for success.You will be a quick learner with strong communication skills and have the ability to showcase the ClearCorrect and associated product offerings in a compelling way. Every potential customer is an opportunity for you to boost top-line revenue growth, customer acquisition rates and profitability.Objectives of this Role:Outbound calling and outreach via digital channels to engage prospect accounts.Contribute to the early stage of the sales process by building relationships with key decision makers at target accounts, identifying their needs, business issues and aspirations, conducting individual needs analysis as part of your conversations.Representing ClearCorrect and associated products and services, starting with a comprehensive understanding of the accounts needs and objectives in order to identify how our solutions can help meet their needs.Overcoming objections and effectively communicating the ClearCorrect offering and value propositions to key decision makers regarding appropriate ClearCorrect and associated product offerings.Generating leads and building relationships by nurturing warm prospects and finding new potential opportunities.Managing and maintaining a pipeline of prospects and engaging the Straumann Ortho Team at the appropriate stage to drive the next step in the sales process, with a strong handover to ensure continuity of customer experience.Transfer solid opportunities to the appropriate Territory Manager for follow-up and formal sales presentation.In addition to the above, the Inside Sales team will contribute to the success of the organisation through generating leads and opportunities, creating quotes and closing sales for specified ranges. This could be driven individual or following communication with members of the ClearCorrect team, Straumann Group team or our partner organisations.The ability to generate and look after upselling opportunities to existing client base.The Inside Sales team may also be asked to support the cover of vacant Territories (i.e. maternity leave) remotely.Responsibilities:Proactively seek out new business opportunities in the market using the telephone, social media (out-reach) and email to generate new sales leads for ClearCorrect and associated products and Straumann Group Sales Organisation across the breadth of its portfolio.Rapid qualification of leads submitted by our partner organisations and the ClearCorrect marketing team from events (same day call back) via telephone.Set up meetings (face to face or Teams/Zoom) between prospects and the ClearCorrect Territory Managers (booked into their CRM calendar) with all leads captured within the CRM system ready for our Territory Managers to accept into their pipeline.Providing quotes via the Quote Tool to prospects and closing sales for specified ranges of products.Monitoring Live Chat and Call Back Functionalities as part of Marketing Led Campaigns.Driving education event attendance based upon target lists from marketing via outbound calling.Strong and consistent usage of our CRM system (strong focus on data hygiene), quote and finance tools.Required Capabilities, Skills and Qualifications:Self-motivated, highly driven to succeed.Excellent listening and communication skills (verbal and written).Quick to learn and understand all forms of digital technology.Well organised, excellent administration skills and meticulous with a strong attention to detail and able to manage your own workload.Ability understand measurement tools to track progress and results.Ability to understand the sales process and pipeline and be able to research prospects, connect, educate and offer solutions to qualify a prospect.The role will also include outbound calling and so a resilient approach to communication is needed with an excellent telephone manner.A strong ability to liaise with and handover to the sales team who will close the deals, including scheduling meetings and providing detailed information.Thrives on building internal and external relationships.An ability to uphold and reflect the brand reputation, with an ethical approach to sales.Dental Sector Experience (experience of helping practices grow their business) is a strong advantage.Digital mindset is also a strong advantageSales experience, with a history of exceeding lead targets, with a proven ability to quote and close.Proven creative problem-solving approach and strong analytical skills.