Part Time Customer Support Advisor - Hybrid

Part Time Customer Service Advisor - Hybrid working - 20 Hours

Company and Position

Our client, a market leader in the world of insurance, are looking for experienced customer service advisors to join their team due to company growth. Every day, you will be advising our customers on the products and services we offer over the phone. You will either be helping them decide on the best options to suit their needs, or you will be problem solving when they need help with their accounts. All calls are inbound, so you won't have to make any unexpected outbound calls at all! Your days will be filled with helping our friendly customers who turn to you for you expect knowledge. (Don't worry, becoming an expert takes time, you will have support all the way up until you reach this stage). If you decide you are ready for more of a challenging role, you can become a part of our specialist team straight away, where you will be tasked with saving our customers at the point of renewal!

Job type: Permanent

Shift Pattern: 20 hours per week. There are 4 different options for you to chose from.

Option 1
Mon: Off
Tue: Off
Wed: Off
Thur: 09.30 - 13.00
Fri: 09.30 - 14.30
Sat: 09.00 - 17.00
Sun: 09.00 - 13.00

Option 2
Mon: Off
Tue: Off
Wed: Off
Thur: 09.30 - 14.30
Fri: 09.30 - 13.00
Sat: 09.00 - 17.00
Sun: 09.00 - 13.00

Option 3
Mon: Off
Tue: Off
Wed: 09.30 - 14.30
Thur: 09.30 - 14.30
Fri: 09.30 - 14.30
Sat: 09.30 - 14.30
Sun: Off

Option 4
Mon: Off
Tue: Off
Wed: 09.15 - 14.45
Thur: 09.30 - 14.45
Fri: 09.30 - 14.45
Sat: Off
Sun: 09.00 - 13.00

Option 5
Mon: Off
Tue: 14.30 - 19.00
Wed: 15.00 - 19.00
Thur: 15.00 - 19.00
Fri: Off
Sat: 09.00 - 17.00
Sun: Off

Salary : £9,880 to £10,140 DOE (£18,525 - £21'000 FTE)

Office Location: Bexhill - On - Sea

What we have to offer you:

• Annual company bonus potential earning of 5% of your base salary
• Structured career path with the opportunity to develop and earn up to £24,000
• 25 days holiday and bank holiday equivalent (plus buy and sell up to 5 days) (This will be pro rata for a part time shift pattern)
• Pension 1:1 match up to maximum 10%
• Well-being programme
• Individual and team rewards
• Potential to gain an insurance professional qualification via the Senior Financial Customer Service Advisor Apprenticeship Programme during 2021

What we need:

• Pride and experience in delivering top quality customer experiences face to face or by phone
• People with significant experience in meeting customer expectations and delivering positive commercial outcomes in a sales or service environment
• People who thrive in a fast-paced, target driven environment
• Self-motivated individuals that take pride in what they do who can demonstrate politeness and problem-solving skills
• Excellent influencing and negotiating skills
• Excellent verbal and written communication which is engaging and articulate
• Ability to overcome customer objections and drive a positive resolution
• Computer skills: you'll take inbound calls whilst navigating our in-house software

All candidates are subject to strict vetting including credit and DBS checks. You will be required to work full time hours during your 6 week training period. Once completed, you will begin your part time rota.