Customer Service Coordinator

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Job description

At Gist Limited we are constantly raising the standard in everything we do to achieve our vision of being the customer's first choice for logistics innovation, excellence and partnership.We recognise that the key to our success is our people. For us to deliver the best service to our customers, maintain a strong reputation and continue to grow we need to recruit and develop the right people.We are looking for a Customer Service CoordinatorShift work will be required on a 4 on 4 off basis, working days which include the weekend.As a Customer Service Co-Ordinator you will be responsible forBe able to build professional relationships with site team, store management and key stakeholders within StarbucksYour Responabilities;Accountable for delivering KPIs and SLAsInvestigation of issues, working with the relevant teams on site and instore when requiredProduce insightful management reportsProduce action plans to prevent reoccurrence of serious issuesWhat will you will need to succeed?Time management skills - be able to meet tight deadlinesComputer literacy - lots of communication over email and use of different software packagesCommunication and influencing skills, ensure customer understands our operationAbility to communicate effectively with a broad range peopleUnderstanding of retail/hospitality sector and ideally ordering processesBe caring and understanding to incidents raised by the customerUnderstand the expectation set by the customerEnthusiasm and willingness to learnAble to prioritise tasks by importanceGist is an award-winning supply chain specialist that combines an integrated network of people, experience and expertise to transform supply chains. With industry-specific understanding and excellence, Gist's solutions bring end-to-end visibility and implementation, from concept to delivery.