Customer Service Representative

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Job description

Fantastic opportunity to join a fun, energetic orgainistation who value you! This is a fast paced varied role, always putting the customer first ensuring a 5* experience every time.

Coventry - Commutable from Nuneaton, Bedworth & Hinckley

£19,266 per annum

Benefits:
35 days annual leave entitlement including bank holidays
Access to EAP (Employee assistance program)
Hybrid working (2/3 days in the office rest, working from home rest of the week)
Free on-site car parking
Cycle to work scheme
Sponsored learning and development - Career progression opportunites
Wellbeing support and activities
Charity events

Duties:
Answer all incoming calls and emails
Generate sales to achieve specified individual and team sales targets.
Respond to customer queries relating to products
Answer any questions or queries as quickly and efficiently as possible
Produce quotations for existing customers when required.
Contact customers for re-orders and to chase outstanding orders
Investigate/Follow up all queries and complaints
Investigate late and non-delivery of customer orders
Provide support for marketing campaigns; monitor progress of new products, etc.

Person specification:
Peoples person
Strong customer service skills
IT skills
Able to build and maintain relationships
Organised
Good time management

If interested in this role and you have relevant experience please click APPLY NOW, you will be contacted if successful.