Senior Technical Solutions Analyst

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Job description

Our Journey:

At Shell Energy, we believe that home energy matters. It's more than what boils the kettle or keeps the radiators warm. It empowers us to make better decisions now about our world tomorrow.

It's the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. Going above and beyond for our customers is what we're all about.

We have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead. We need to keep moving forward. Why don't you help us get there?

Who you'll work with:

We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.

We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.

Every day we work to provide an environment where all employees feel valued and included, and are able to nurture their talent as individuals and as part of a collaborative team.

A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate.

Your part in our journey:

You will be expected to drive customer data quality, ensuring it is aligned to the external industry view. You will investigate and provide solutions for billing data exceptions, Identify and implement process improvements to maximise billed volume accuracy and drive the retirement of existing Data & Direct Fixes.

Your part in the team:

• Investigate and resolve complex billing queries.

• Remove customer effort by identifying recurring scenarios and providing solutions.

• Consistently analyse data quality and identify situations/gaps in data that may cause dispute.

• Work closely with colleagues across Operations to drive CI through data insight.

• Maintain data quality and security through peer sign off and documentation

• Provide business support for customer query resolution through data fixes

• Provide data insight to drive new solutions

• Provide data insight to drive resolution at root cause of exceptions

• Maintenance of billing status table, ensuring exceptions are excluded from billing

• Manage the delivery of Sensibility failures into Maxbill

• Support project initiatives and provide operational insight into data controls for new products, services and processes

What you'll need to help you make the best of the role:

Ideally you will be familiar with utilities having worked in a similar regulated environment.

In addition, you will have experience in the following:

• Minimum of 2 years experience of a relational database management system (PostGres, MS SQL 2008 (2012 desirable)

• Ability to analyse large amounts of data and perform systematic checks to ensure it is accurate.

• Ability to work under pressure and to strict deadlines.

• Highly energetic.

• Quality focussed with a keen eye for detail.

• Ability to work independently and proactively.

• Demonstrate good organisation and time management skills

• Desire to take ownership of issues and 'go the extra mile'

• Demonstrate resilience and tenacity

The nice to haves:

• SSIS and SSRS experience an advantage

• Knowledge of the energy and telecoms industries would be very beneficial

What's in it for you:

Lifestyle

Exclusive Retail Discounts (from nearly 900 retailers)

25 days holiday (plus Bank Holidays) and Holiday Trading Scheme

Quarterly Team Socials

Employee Energy and Broadband Tariffs

Company wide bonus scheme

Well-being

Access to our Wellbeing centre to aid you with our four M's (Moving, Mind, Money and Munch)

Charity events to support our charity partner, including a paid day off each year to volunteer

BUPA Private Healthcare and Cash Plan

Cycle to Work Scheme

Development Opportunities

Mentoring Scheme

Apprenticeship Schemes

Development Portal to access development material

Family Friendly

Company maternity/adoption pay: 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees.

Two weeks full paternity pay

Life Assurance

Pension Scheme

For any further infromation, please reac out to resourcing business partner, Abbie Bennett