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Customer Success Manager

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Zetter Recruitment

2021-12-03 12:39:09

Job location Leamington Spa, Warwickshire, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Salary: £45k - 50k per year + great benefits
Reference: 123847

Customer Success Manager - SaaS

Company snapshot:

VC backed SaaS scale-up having received Series B funding in Q3 2021 ($40M+)
In the last year, doubled team size globally and tripled customers internationally
At the forefront of the industry with limited competitors and dominating the market gap

The role:

As a Customer Success Manager, you will be responsible for..

Engaging with and managing relationships with accounts across a portfolio
Providing recommendations and advise to customers to help optimize the platform
Collaborating with various stakeholders to maximise footprint across a customer's wider organisation
Onboarding new customers and ensuring they are well steered for deployment as quickly as possible
Managing numerous customer accounts throughout their whole lifecycle and proactively renewing contracts
Delivering exceptional customer service and responding to customer queries promptly and effectively

About you:

Technical background within SaaS/software
Previous customer success / account management experience
Experience managing multiple projects and dealing with technical enquiries

The package:

Basic salary to £50,000
Annual bonus & stock/share options
Competitive holiday & pension
Life insurance, flexi-working and more..

This Customer Success Manager role will suit candidates based in Leamington Spa, Coventry, Birmingham, Warwick, Northampton, Stratford-Upon-Avon, Rugby, Leicester, Oxford, Milton Keynes, Worcester or surrounding areas.

If this isn't quite right, we are recruiting for plenty of other sales, account management and customer success opportunities across the East of England. If you are looking for a new role in this field, please get in touch! Zetter Recruitment are acting as an employment agency in relation to this vacancy and can only assist candidates with previous business to business sales or account management experience.

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