CRM Data Manager

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Job description

At the Agriculture and Horticulture Development Board (AHDB), we inspire our farmers, growers and industry to succeed in a rapidly changing world. Working at AHDB, you won't just be helping our farmers produce the food we eat and look after our environment, you'll be helping shape the future of food production and leaving a legacy for the next generation.Based in Stoneleigh, we are currently recruiting for CRM Data Manager on a full-time permanent basis, with hybrid working. The role works as part of a close knit and experienced team and has ultimate responsibility for managing and improving the data quality, targeting and segmentation to drive increased engagement. Extensive experience in data management and marketing is essential along with the ability to work independently and manage complex projects.Drive organisational change building a single customer view from which AHDB can better understand and communicate with its' farmers, growers and stakeholders more effectivelyEnsure the CRM platform (Microsoft Dynamics) is fit for purpose by specifying, realigning and maintaining the dataCreate and implement policies and procedures for data managementDetermine methods for quality data collectionManage and improve data qualityImplement effective and secure procedures for data processingManage the migration of data into the CRMDefine and implement data sharing with AHDB to improve data qualityBuild management information to evaluate data quality, performance and segmentationBSc/BA in computer science or relevant field and/or qualified in data managementProven experience as a Data Manager and as a Line ManagerExperience working with Microsoft Dynamics 365, Power BI and other integrated systems and technologies, ideally also proficient in Access / SAP / SQLStrong project management skillsKnowledge of data protection and GDPRProactive, critical thinker and problem-solving skillsConfident communication skills with a strong customer service ethosBenefits – here are just a few things we offer to attract and retain the right peopleAn extensive benefits package including 33 days annual leave plus one privilege day (inclusive of Bank Holidays)A single private medical health scheme and life assurance coverA market-leading defined contribution pension schemeApplause Awards – every three months we celebrate employees who embrace our values; the core moral principles that are at the heart of everything we doAmbitious in Agriculture Awards – annual awards announced at staff conference in DecemberPerkbox membership – this gives you a huge number of online discounts and savings.Ref: (MP)Apply now or call if you require any further information.Please note we reserve the right to close the vacancy early should we receive a significant number of suitable applications.