Technical Support Specialist, Unit 4-ERP/Agresso

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Job description

At the Agriculture and Horticulture Development Board (AHDB), we inspire our farmers, growers and industry to succeed in a rapidly changing world. Working at AHDB, you won't just be helping our farmers produce the food we eat and look after our environment, you'll be helping shape the future of food production and leaving a legacy for the next generation.Based in Stoneleigh, Warwickshire we are currently recruiting for a Technical Support Specialist in Unit 4-ERP/Agresso. This role is offered on a full-time permanent basis, with hybrid working. The Agresso ERP solution is fully embedded within AHDB and covers integrated modules to manage business functions such as Finance, Levy collection, Payroll and Human Resources, and is an essential business tool across the entire. This role therefore has responsibility to lead defined development project streams and new initiatives as well as providing problem-solving support on a day-to-day operational level with a particular focus on the technical elements.Lead new Agresso system development projects having agreed key requirements with the user community - Finance, Levy, Procurement, HR and Payroll and key business contactsLead the development and execution of plans to build, test and implement identified development requirements.Identify areas for process improvement, developing new ways of working to deliver streamlined, efficient business processesIdentify and implement automated reporting solutions providing tangible time and efficiency savingsContribute knowledge, experience and resource to version and milestone upgrades and maintenanceEstablish relationships with key system users, encouraging the adoption and embedding of the Agresso system through training, support and promotionProvide a source of in-depth technical Agresso system knowledge and SQL Server knowledgeManage the ‘systems administration' service for user and rights management within the Agresso systemProvide a support service for key system users – utilising external sources of assistance as requiredSubstantial experience of developing and supporting the Agresso ERP system across recent versions (ideally Agresso Milestone 6/7/X including the latest Agresso Experience Packs).Exposure to and use of key Agresso modules – Common, Financials, Logistics, PCB, Human Resources, Payroll, Systems Administration.Experience of developing Agresso Forms and Workflow, and of developing Agresso Browser, Analyser, ARC and Excelerator reports.Excellent understanding of SQL Server and ability to create SQL scripts along with Agresso database structures.Ability to utilise non-Agresso reporting tools (eg. PowerBI)Confident to engage with colleagues regarding systems requirements definition with strong negotiating and influencing skillsUsed to managing a busy and varied workload with conflicting prioritiesBenefits – here are just a few things we offer to attract and retain the right peopleAn extensive benefits package including 33 days annual leave plus one privilege day (inclusive of Bank Holidays)A single private medical health schemeLife assurance cover (4 x salary)A market-leading defined contribution pension scheme with Legal & GeneralApplause Awards – every three months we celebrate employees who embrace our values; the core moral principles that are at the heart of everything we doAmbitious in Agriculture Awards – annual awards announced at staff conference in DecemberAccess to government Childcare Voucher SchemePerkbox membership – this gives you a huge number of online discounts and savingsExcellent training and development opportunities and an agreed development planApply now or call if you require any further information.Please note we reserve the right to close the vacancy early should we receive a significant number of suitable applications.Ref: (MP)