HR Team Leader

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Job description

Company Description

Mitie was founded in 1987, and is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Job Description

To support the HR Manager - SLAM to ensure that an effective and efficient administration service is delivered across multiple disciplines including Starters, Leavers, Amendments and Movers.

This role will be heavily focused on upskilling the team to ensure the Administration service is best in class. Providing day to day leadership for a team of HR Administrators - SLAM and be responsible for all line management responsibilities.

• To support the HR Manager - SLAM to ensure a seamless administration experience for colleagues
• Act as a subject matter expert for the SLAM team within People Support, ensuring all processes are documented in line with best practice
• Support a team of HR administrators to deliver best in class service, delivering and ensuring that the team are all trained to support in all areas of the service
• Manage and lead the HR administrators including day to day line management
• Develop the technical skills of the team to deliver a solid administration service
• Look to continuously develop the team processes and to improve ways of working
• Ensure the team are working in line with published SLA's and escalating any service issues to the HR Manager - SLAM
• Support a service improvement plan with the aim of improving and enhancing the service
• Act as the escalation point for any issues relating to the SLAM team
• To maintain good working relationships with all other teams within People Support and the wider HR community to ensure a first-class service is provided to all stakeholders
• To support with various HR Administration project work
• Ability to manage a high-volume workload with multiple deadlines within the team resource
• To support the business with internal and external audit requests
• To understand and comply with policies and procedures
• To use HR Systems to update and maintain colleague data
• To ensure the service provided is in line with Mitie's policies and procedures and is compliant with relevant legislation
• To understand and complete all work-related documentation accurately in a timely manner
• To carry out work in a safe and diligent manner
• To comply with all Health and Safety policies and procedures
• To attend and fully participate in training and appraisal activities as required
• To undertake additional duties in line with capabilities as required

Qualifications

• Strong background in managing a highly transactional team, including dealing with multiple stakeholders
• Solid HR Administration and data background
• Process oriented - previous experience of writing, investigating, delivering, and training on new processes
• Line management experience is essential
• Strong customer service skills and excellent telephone manner
• Previous experience in building stakeholder engagement
• Ability to look for opportunities to enhance the processes
• Workload management - competent at managing multiple deadlines and requests and able to direct the team accordingly
• Quality orientation - shows awareness of goals and standards. Follows through to ensure that quality and productivity standards are met.
• Planning and organising - organises and schedules events, activities, and resources. Monitor's timescales and plans
• Resilience - maintains effective work behaviours in the face of setbacks or pressure. Remains calm, stable and in control of themselves
• Oral communication - speaks clearly, fluently and in a compelling manner to both individuals and groups
• Written communication - Writes in a clear and concise manner, using appropriate grammar, style, and language for the reader
• Previous experience of working in a HR Shared Service Centre
• Must have intermediate to advance level excel skills
• An understanding of HR systems would be an advantage - SuccessFactors, SAP
• Previous experience of working in a HR Shared Service Centre
• Desirable to have experience of mail merges and VLOOKUP's
• Well organised, with the ability to multi-task, prioritise and manage competing demands
• Team player with a can-do attitude
• Process orientated with a keen eye for detail