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Desktop Support Technician - 6 Month FTC

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Hays

2021-12-03 19:00:05

Job location Bradford, Yorkshire, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job description

Desktop Support Technician

Desktop Support Technician - 6-month FTC
Bradford
Up to \u00A327,000

Your new role
You will be responsible for the installation and first line support for all IT Desktop devices and associated software across all sites (including PCs, laptops, telephones, desktop printers, handheld terminals, scanners, and MFP's).

Responsibilities
To install, maintain and support Desktop hardware across all platforms, to pre-determined standards and procedures to meet business deadlines and service levels.
To install, maintain and support Desktop software to pre-determined standards and procedures to meet business deadlines and service levels.
Record Desktop hardware and software data to ensure that all installations and returns are tracked and documented. This includes hardware and software licences
Updating problem and change records accurately and in a timely manner, whilst ensuring effective communication with the user
Carrying out Desktop office moves and installations, ensuring minimal disruption to users
To manage incidents that are affecting service \/ may potentially affect service.
To provide, where necessary, standby and callout support for operational systems
Phone system admin, including setting up new users, hunt groups and pick up groups.
Liaison with third party suppliers for installation and support of hardware and software
To be always committed to the fair treatment of customers

Experience needed
Understanding of Desktop systems operations, including related software
Windows based products (7,8 &10)
Office Suite
Mac iOS\/OSX
Virtual desktop environment
Understanding of LAN\/WAN, TCP\/IP, and Networking protocols.
Understanding Unified Comms and TCP\/IP telephone systems.
Self-motivated.
Communication skills, with the ability to deal with staff at all levels throughout the business and 3rd party suppliers
Technical awareness, linked with experience in a desktop \/ distributed processing environment are needed Planning and organisational skills for installations, office moves and maintenance etc.
Excellent customer service skills.

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