Aftercare Coordinator

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Job description

LOOKING FOR AN EXCITING CHALLENGE? WE'VE GOT AN AMAZING OPPORTUNITY…

ROLE: AFTERCARE CO-ORDINATOR

LOCATION: SITE BASED (HOLME VALLEY)

START DATE: DECEMBER 2021

JOB TYPE: PART TIME

A BIT ABOUT US…

At Yorkshire Country Properties we have a reputation for building desirable homes, with a modern approach to living. We pride ourselves on our attention to detail, quality craftmanship and building homes that our owners love to live in.

Our business, and the home building sector in general, are growing rapidly. We have secured a healthy local pipeline and our strong 5-year projections will enable us to develop many more sites within the Yorkshire area, and beyond. It is a very exciting time!

YOUR ROLE

We are looking for someone highly organised with great relationship building skills to manage our aftercare service; helping to deliver an outstanding customer experience for our homeowners.

KEY RESPONSIBILITIES

* Building a trusting relationship with the homeowner as their home nears completion, managing their expectations and ensuring customer satisfaction at every stage of the journey

* Working with the construction team to quality control check fixtures and finishing, at the final build stage, to ensure that any problems are identified and resolved prior to handover

* Working closely with site team and external contractors to ensure that all issues are actioned and resolved at the earliest opportunity ensuring minimum disruption to the customer

* Home demonstration to the home buyers 7 days prior to moving in

* Producing a photographic Schedule of Condition prior to handover

* Hand over of the finished property on the day of completion

* Responsibility for the co-ordination, action and follow up of the full aftercare service, for up to 12 months following completion

* Effectively and proactively pre-empting problems and providing ready solutions

* Recording all communications and actions using the Freshdesk system

* Contingency planning

* Representing YCP to the highest professional standards of business, at all times

SKILLS AND EXPERIENCE

Essential:

* Experience in a customer service role

* Strong people management skills - To build effective working relationships with our owners, internal teams, and external suppliers/contractors

* A keen eye for detail and high standards, to deliver a quality finish

* Highly organised and a great problem solver

* Competent computer literacy and knowledge of a CRM system

* Able to work on your own initiative and prioritise effectively

* Positive attitude

Desirable:

* Experience working within the house building/construction sector.

SALARY AND BENEFITS

* Part-time. 20-24 hours a week

* Salary £12.50 - £15.00 per hour (dependant on experience)

* Company phone and laptop