Customer Assistant (Permanent)

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Job description

Working PatternWeek 1Mon 14:00 - 22:00Wed 06:00 - 14:00Thurs 13:00 - 20:00Week 2Mon 14:00 - 22:00Wed 11:00 - 18:00sat 14:00 - 22:00This opportunity is for a permanent role.This job role involves working with heavy machinery and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.PurposeTo deliver a great shopping experience for their customers, putting customers before task every timeChampion new ways of working within stores through an open mindset and positive attitudeComplete tasks and processes that deliver 'best in town' standardsServe and sell across all channels brilliantly wellBe the voice of our customer to help us continually improveKey AccountabilitiesServe our customers efficiently and brilliantly well - on the shop floor and at service pointsDeliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidySkilled to utilise all digital tools and communication channels to do the jobShare customer and colleague feedback to help us do things betterShare knowledge and experience with colleagues to support others in building skill and confidenceOwn their own learning & development and proactively access digital learning solutionsKnow the daily sales targets, priorities, promotions & selling opportunitiesHave great product knowledge to sell and recommend our products and servicesProactively engage with customers to understand their needs and make recommendationsUnderstand the store priorities and their part to playComplete tasks with pace and in line with SOPsMinimise cost and waste through good process practiceFollow safe and legal working practicesKey CapabilitiesUnderstands how M&S operates,it'sstrategy, future and the role they playCommitted to delivering excellent work fast with great attention to detailOpen to and acts on feedback, asking for this regularlySets performance objectives for self in conjunction with line manager and in line with business plansTakes accountability for planning and managing own work efficiently to ensure objectives are metIs curious and asks questions to challenge the status quo - ask why the company does things the way it does thingsEffective at communicating their intentions to others; ensures communication is clear and simpleIn control of their own reactions and considers how to share their perspective to create better reaction for teamCopes well with change and work challenges and recovers quickly from its impactBuilds positive relationships by being a good listener and getting to know people by establishing a connectionTechnical Skills/ ExperienceContributing to store sales and cost controlWork across the store to get things done right first time within timescalesComprehensive knowledge of customer shopping channelsGood level of product knowledge and services across the storeUp to date knowledge of the commercial operation and brilliant basicsGood level of digital capability and use of digital tools and applicationsUnderstand customer needs and spot selling opportunitiesAdapting to changeGood Knowledge of VM principlesKey Relationships and StakeholdersCustomersColleaguesStore LeadershipBIG