Admissions Officer

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Job description

THE COMPANY

SBC International (SBC) is an education provider, sitting part of a wider group, Dukes Education. Founded in 2009, SBC creates and delivers short term residential courses for international students aged 8-17 years old in partnership with respected boarding schools and Colleges at the University of Oxford. The SBC Head Office team holds a genuine passion for teamwork, excellent customer service, and, very importantly, a sense of fun. Learn more here.

KEY RESPONSIBILITIES

Responsible to the Head of Admissions, Admissions Officers have the following responsibilities:

Year round

• Responding to enquiries over the phone and by email
• Enquiry tracking and follow-ups to maximise enrolments
• Acting as the single point of contact with bookings/Agents for their respective School(s), delivering exceptional customer care
• Communicating in a thorough, informative and friendly manner to foster close and supportive relationships
• Processing bookings, gathering student information and data management with the Salesforce CRM system in an efficient and accurate manner
• Attending and contributing to weekly meetings with Finance, Marketing and Management, reporting on data, including booking trends, enquiry quality and sales insights

During Courses

• Oversee any welfare and pastoral issues, liaising between parents and the School management team
• Be the key contact for the Welfare Coordinator of your School
• Provide feedback to parents on student progress
• Provide feedback to the school from parents - any positive feedback, as well as any concerns
• Contribute to the updating of the school blog

Please note, this is not an exhaustive list of duties

PERSON SPECIFICATION
Essential Skills and Experience:

• Educated to degree level or equivalent
• Demonstrable experience and interest in at least one of the following areas:
• Education | Tourism | Working with young people | Customer Care/Sales
• An effective and confident communicator, possessing excellent written and verbal skills
• Ability to work under pressure whilst maintaining attention to detail
• Ability to think analytically, with a logical approach to work
• Ability to work autonomously and to take ownership of tasks
• Strong administrative (i.e. MS Word, Excel, Outlook), time-management and organisational skills
• Patient and empathetic, with a good telephone manner
• Enthusiasm, ability to work well in a team, and a strong sense of fun

Desirable Skills and Experience:

• Previous experience of using Salesforce or other CRM system
• Experience in successfully managing customer relationships
• Experience in sales
• Experience of foreign languages or cultures through travel or work
• Driving License

CONTRACT INFORMATION

Working Hours: Due to the nature of the business, additional working hours will be necessitated. When courses are in operation, this includes weekend and some evening working, but will not be more than 6 days per week. To maintain a healthy work-life balance, we will offset any 6-day weeks worked with 4-day weeks after the summer courses.

Start Date: January 2022

Benefits:

• Renumeration & Benefits: £25,000 per annum (with annual salary review) | Private Pension with Scottish Widows, inc. 3% employer contribution | Weekly and monthly prizes based on performance/contribution
• Bonus: Yearly bonus based on performance
• Social and Fun: you will be part of a fun, welcoming and friendly team in a relaxed and social Office environment, including free monthly breakfasts and regular socials (e.g., meals out, Christmas parties)
• Development: SBC is an industry-leading business, built on a foundation of many years of experience. Through this knowledge, SBC offers its employees the opportunity to grow, with support and training available throughout the year (provided both internally and externally by Dukes Education)
• Health & Wellbeing: 34 Days of Holiday per year (inc. Bank Holidays) | Complimentary biscuits, fruit, quality coffee and tea available in Office | Our Employee Assistance Programme provides a confidential telephone service with trained counsellors available 24/7 to support team members who are dealing with personal and professional problems | Free massages, lunches and yoga sessions throughout summer month

SHOULD YOU BE SUCCESSFUL

• Any gaps in your CV will be enquired about and must be explained satisfactorily.
• We will require the professional contact details of two recent and relevant referees who we will contact
• You will be required to undergo a Disclosure and Barring Service (DBS) check (previously called a Criminal Records Bureau check), or equivalent if living outside the UK, and you will be asked to sign the Children's Act 1989 declaration safeguarding the welfare of children, and state that you have no known reason why you cannot work with children
• Official identification and relevant certificates will be required for our records

SBC SAFEGUARDING STATEMENT

Summer Boarding Courses is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. We have a comprehensive Child Protection Policy and procedures in place which all employees, volunteers and contractors are expected to adhere to.