Apprentice IT Support Desk Analyst

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Job description

*Employer description: *

Symbol is a fun place to work with a relaxed atmosphere alongside a strong commitment to customer satisfaction. They are a growing company with solid opportunities for development and advancement.

The IT and Telecoms marketplace is in a state of constant change and evolution. New products and services are brought to market on a daily basis; consumer opinions change and it can be difficult for organisations to marry their business objectives with a solid long-term investment in technology. Symbol Consulting evolved from an initial customer requirement to significantly reduce costs and increase value from their IT and Telecoms' investment. Since their incorporation in 2006, they've grown organically and aim to build and retain a loyal customer base, with whom we have an honest, pragmatic business relationship

*Job overview: *

The main responsibility of the IT Service Desk Analyst will be to provide first-class IT support to both internal and external customers ensuring that tickets are dealt with in a timely and professional manner.

This is a fantastic opportunity to join an exciting and vibrant environment where you will be given the tools and skills to have a successful career in IT.

*Primary duties include: *

* Manning the support phone lines, providing first-class IT support
* Dealing with retail store staff and managers and assisting them with IT/Telecoms first and second-line issues
* Logging information on Service Desk software and raising a ticket
* Providing updates to customers during ticket progression
* Providing first-class support and either taking the issue to resolution or passing it on to the 3rd line support
* Accurate document updating
* Managing and configuring the installation of software
* Managing 3rd party devices such as printers etc

*Required skills/experience: *

* A genuine interest in all aspects of IT
* The ability to hold a professional business conversation delivering both positive and negative news
* First class communication skills both written and verbal
* Customer focussed way of working
* Outgoing and confident telephone manner with strong customer service skills
* The ability to work under pressure and to deadlines
* The drive and ambition to have a successful IT career

*Entry requirements: *

You need to have 5 GCSE's:

* Maths and English (or equivalents) at grades D or above
* 3x GCSE's grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

*Find out more here.*

*Working week: *

5 days per week
Monday - Friday,
9 am - 5.30 pm,
37.5 hrs per week [all details will be confirmed with the employer]

*Salary: *

£8,385 Per Annum

*Future prospects: *

On completion of the Apprenticeship, the individual could secure a full time position as a first or second line engineer with Smart IT, with a competitive salary, industry recognised qualifications and great prospects.

*Important Information: *

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Reference ID: 76647

Application deadline: 05/11/2021

Expected start date: 22/11/2021

Job Types: Full-time, Apprenticeship

Salary: £8,385.00 per year

Schedule:
* Day shift
* Monday to Friday

Work remotely:
* No